Role: Technical Support Analyst
Duration: Direct Hire
Location: Solon, OH - open to remote candidates
If you are interested in applying, please email your resume to Anna Farizel at
Apex Systems is currently seeking a Technical Support Analyst to join our client's Global Client Support team in Solon, OH! As a member of this team, an individual will be responsible for providing quality, professional technical support to a diverse client base. A technical support representative will work in a collaborative team environment with a continuous focus on Client Satisfaction.
- Responds to inbound requests from all channels (phone, portal, e-case) within prescribed service levels.
- Identifies, assesses criticality, and prioritizes resolution of all new and existing issues.
- Monitors, documents, and manages the resolution process in a timely manner, while effectively communicating status with the client to maintain a high rate of client satisfaction.
Skills & Other Requirements:
- Bachelor's degree in a technical field or equivalent work experience preferred.
- Technical PC experience in a Windows environment with additional working knowledge of computer networking, windows operating systems, and server technologies preferred.
- Experience with SQL database structures and supporting enterprise software.
- Excellent time management, decision making, and organizational skills.
- Ability to understand and articulate technical concepts and derive solutions.
- Excellent interpersonal and professional communication skills.
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at