Technical Support Agent

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Kforce Technology Staffing
Contract W2, Temp
$15.00 - $27.00 hourly

Job Description

RESPONSIBILITIES:
Kforce has a client who is seeking a Technical Support Agent to join their team in West Valley City, UT.

Jobs Summary:
The Technical Support Agent's role is to ensure proper computer operations so that end-users can accomplish business and clinical tasks. This includes receiving, prioritizing, documenting and actively resolving end-user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual assign the ticket to 2nd or 3rd tier support for the purpose more advanced or hands-on help.

Responsibilities:
* The Technical Support Agent fields incoming help requests from end users via both telephone and e-mail in a courteous manner
* Documents all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
* As a Technical Support Agent, this role builds rapport and elicits problem details from service desk customers
* Resolves requests and incidents at the lower levels. Escalates problems (when required) to the appropriately experienced technician as necessary

REQUIREMENTS:
* Strong written and oral communication skills
* Ability to present ideas in user-friendly language
* Keen attention to detail
* Ability to effectively prioritize and execute tasks in a high-pressure environment
* Strong customer service orientation
* Any relevant education and/or training will be considered a plus

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.


Company Information

Kforce is a professional staffing and solutions firm specializing in the technology areas of application development, project management, business analysis, enterprise data management and infrastructure for commercial and government organizations. Kforce has been matching job seekers and employers since 1962. We are committed to having a meaningful impact on all the lives we serve and offer exciting job opportunities across the United States. Kforce specializes in providing strategic partnership in the areas of Technology and Finance & Accounting. Our staffing specialists work to understand your career goals and offer career advice in order to help you become a more marketable technology professional. Your success is our mission. Gain meaningful connections with your skills and our network.
Dice Id : kforcecx
Position Id : ITWQG1983583
Originally Posted : 1 month ago

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