Technical Support Analyst

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UnitedHealth Group
IT, Computer, Engineering, Help Desk
Full Time

Job Description

Primary Responsibilities:
  • Serve as the first point of contact for customers seeking technical assistance via phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Direct unresolved issues to the next level of support personnel
  • Provide root-cause analysis and provide accurate information on IT products and services
  • Submit knowledge-based articles for newly identified issues
  • Record events and problems and their resolution in logs
  • Identify and suggest possible improvements on procedures
  • Basic knowledge of theories, practices and procedures in a function or skill
  • Perform routine or structured work
  • Respond to routine or standard requests
  • Use existing procedures and facts to solve routine problems or conduct routine analyses
  • Depend on others for instruction, guidance or direction
  • Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:
  • Graduate or completed at least 2 years of Bachelor of Science in IT, Computer Science, Engineering, or relevant field
  • At least 2 years of proven experience in IT Help Desk or other customer support role
  • Tech savvy with working knowledge of office or hospital automation products, databases, and remote control
  • Good understanding of computer systems, mobile devices, network, printers, hardware and software.
  • Ability to diagnose and resolve basic technical issues
  • Excellent communication skills
  • Customer oriented and cool-tempered


Company Information

At Optum, part of the UnitedHealth Group family of businesses, we are reinventing health care technology to help people live healthier lives and make the health system work better for everyone. As a Fortune 7 company with a world-class technology team, there is no shortage of innovation here.

We are using data analytics, leading-edge development tools and high-end cybersecurity to help millions of people receive care as we continue to shape the health care system of tomorrow.

This is all possible thanks to our culture of performance and highly motivated people. Their collective talent, energy, intelligence and drive allow us to push forward advanced solutions that directly improve the lives of those we serve.

If you’re looking for a more inspired career with greater impact and meaning, join our global team and discover your life’s best work.

Dice Id : 10119572
Position Id : 923786
Originally Posted : 1 month ago

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