Our Chicago based client is looking to bring on a Sr. Support Analyst (Direct Hire) to join their existing (and growing) team of 3-4 Analyst that support nearly 600 employees in their Corporate Office (Loop) and 6 other offices.
This role has a 3 day per week in-office component so we can only consider candidates local to Chicago who are willing and available for work in their Downtown office which is very conveniently located near both Train stations and the CTA. The role has some on-call responsibilities but offsets those requirements in an innovative fashion that we can outline in greater detail.
Our Client's benefits are amazing, including 100% employer paid healthcare for individual and family coverage.
As a Senior Support Analyst your primary responsibility is to provide best in class support of end users in their Corporate office and across their National office network as you troubleshoot Hardware, Software and Networking issues. Specifically: Active Directory, O365 Suite including Office, anti-virus and security software, MDM software, Windows 10, ticketing systems, printer management, mobile and desk phone management.
Any experience with Windows Servers, VMWare, Hyper-V, networking and storage technologies is a plus.
This is a Senior Analyst role that will involve Level 2, 2+ and even some level 3 responsibilities. But you will be asked to support Level 1 issues as part of our clients commitment to have a Support Team that provides a responsive concierge level of service. Your role will include mentoring of your more junior team members to facilitate their growth.
Service, Teamwork, Respect, Excellence, Leadership and Innovation are core values for our Client and their team members.
You'll need excellent verbal and written communication skills as well as strong analytical and troubleshooting capabilities.
Education and Experience: