Our great Fortune 500 client in Franklin, WI has an immediate opening for a Technical Support Analyst. If you are interested please apply with resume to
Technicians in this role provide technical support in a contact center. The role will include troubleshooting remote hardware, custom and commercial software, and connectivity issues. Support is performed over the phone and with remote access software. Support will include Windows 10, Office 365, laptops, desktops, printers, mobile devices and numerous in-house, commercial and mobile applications.
We are currently in a "Work from Home" environment. Training and regular job responsibilities will be completed 100% remotely. This may change in the future. Please include location, ability to work in Franklin in the write-ups. All interviews will be via video conference. Backpack, keyboard, mouse, laptop, headset, and one external monitor will be provided to complete your daily tasks effectively (other equipment will be at the candidates cost). A working internet connection is required, and a quiet workspace is recommended.
Candidates will take an average of 25 calls per day as the single point of contact for technical issues, requests, and questions for over 10,000 supported staff. This position is a one-year contract position with extension possible. To ensure your success and the success of the team, you will be measured on Key Performance Indicators. These include adhering to your schedule (especially attendance), first contact resolution, quality and customer service.
During the assigned shifts, candidates should expect nearly 100% of their day to be on the phone. Candidates should have at least 1 year of first level help desk call center experience, preferably in a multi-channel environment (telephone, on-line chat, etc.). Experience with using and supporting MS Office and Outlook is required.
Most schedules for this shift will fall between 6:00 AM and 6:00 PM M-F after initial training. An initial training period of 5 weeks is required with hours 8:00 AM - 4:30 PM, Monday thru Friday. After training is completed, a shift will be assigned; these shifts may include 2nd/3rd shift hours or weekends depending on candidate availability. If any time in the 6:00 AM - 6:00 PM span has conflicts, these should be brought up at the first interview.
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or