Spanish-English bilingual L1-2 Technical Support Analyst

Helpdesk, Level 1-2 IT Technical Support, Active Directory, VMWare, Remote Desktop, excellent customer service, Relationship Building, Windows operating system, MS Office, software issues, technical assistance, Communication Skills, Time Management, Spanish, Bilingual, Computer Science, Office applications, Interpersonal, time-management
Full Time
$40,000 - $60,000
Travel required to 10%.

Job Description

Position Type: Full-time Regular Employee
Location: New York, NY

Salary: 50 - 60K, plus bonus & Benefits (Medical, Dental, Vision insurance; 401k; etc.)

Spanish-English bilingual L1-2 Technical Support Analyst

Job Description

The Technical Support Analyst provides efficient problem resolution and top-notch customer service to our client’s end-users, maintaining a good-natured, professional relationship with them at all times.

Essential Functions
• Provides Tier 1 -2 level service to end-users seeking technical assistance (by phone, email, chat, Virtual desktop or as walk-ins), escalating when appropriate
• Troubleshoots, diagnoses, and resolves technical system, hardware and/or software issues
• Documents all technical issues and resolutions, noting the time spent on each
• Identifies & suggests possible improvements on procedures
• Keeps inventory of laptops, mobile Wi-Fi, and other devices

• Maintains high ethical standards in the workplace
• Reports all irregular issues and problems to manager(s) and works to resolve those issues
• Complies with all company policies and procedures
• Performs special projects and other miscellaneous duties as assigned by superior


Job Requirements

Associate’s or Bachelor’s degree in Computer Science, Information Science, or related field.

• 3-5 years of HD Experience, preferably within a corporate environment.
• Tier 2 HD experience (at least 1 year).

Tools & Equipment
• General office equipment including phones, fax, copier, scanner, personal computer, calculator, etc.
• Software includes AD; VDI; the use of Windows operating system; MS Office applications, etc.
• Active Directory, VMWare and/or Remote Desktop, preferred.

Necessary Skills & Abilities
Analysis Customer Service Flexibility/Adaptability
Listening & Understanding Multitasking Problem-Solving
Relationship Building Research Time Management
Strong Interpersonal & Communication Skills

Dice Id : 10114261
Position Id : MT12162021
Originally Posted : 9 months ago
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