Technical Support Analyst

Technical Support, hardware, software, Windows 7/XP/10, Mac OS X, MS Office, VOIP telephony, Blackberry, Android, iOS, Customer Service
Full Time

Job Description

Chandler, Arizona
Skills : Technical Support,hardware,software ,Windows 7/XP/10,Mac OS X,MS Office,VOIP telephony,Blackberry,Android,iOS ,Customer Service
Description :
Responsible for level one technology support in a global support services inbound call center environment. This individual is responsible for providing first level diagnosis and troubleshooting (hardware, software, and mobile devices) to support the functionality of internal associates and their tools.

Key Responsibilities

  • Troubleshoot hardware/software via telephone and/or live chat for employees and consultants worldwide

  • Ability to utilize multiple resources to determine cause and resolution of technology break/fix items (including basic how-to's)

  • Technology knowledge may include, but not limited to: Windows 7/XP/10, Mac OS X, MS Office, VOIP telephony, Blackberry, Android, iOS (iPad/iPhone), and incident management systems

  • Ability to consistently meet or exceed performance targets and goals correlated with call handling and customer service


Key Skills and Experience

  • Excellent written and verbal communication skills

  • Detailed oriented

  • Minimal issues with attendance/tardiness

  • Desired experience in MS Office application suite

  • 1-2 years' experience desired in information technology, but not required (In-house training will be conducted)

  • 1-3 years' experience desired in Customer Service, preferred

  • Experience in a call center environment

Posted By

Ushang Soni

Dice Id : gciow
Position Id : 250785
Originally Posted : 1 month ago
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