Technical Support Analyst

  • Modis,
  • Louisville, KY
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Modis
Analyst, Call Center, Hardware, Help Desk, Networking
C2H Independent, Contract Independent, Contract W2, Contract Corp-To-Corp, C2H W2, C2H Corp-To-Corp
Telecommuting not available Travel not required

Job Description





A Technical Support Analyst job in Louisville, KY is available courtesy of Modis for a contract-to-hire. Must have Help Desk experience in a call center environment or strong technical training. In this position you will be troubleshooting technical issues from the end users. Additionally you'll be gathering the proper information and escalating advanced issues to the proper contact point. The pay for this position starts at $14/hr. and increases every six months.



Technical Support Analyst job responsibilities include:

Troubleshooting technical issues from the end users

Gathering the proper information and escalating advanced issues to proper contact point

Coaching end users on why the issue is occurring and any preventative measures they can take in the future



QUALIFICATIONS:

Must have either Technical Degree or Help Desk experience in call center environment or strong technical training

Strong technical aptitude of hardware, software and networking issues preferred

Working knowledge of software applications and problem resolution preferred

Ability to work variable shifts required


Company Information

At Modis, we have the connections and expertise to help save you time and start earning money in the right IT or engineering job for you. We use our insight, knowledge and resources to match you with top positions at leading companies. Many of our clients use our services to help fill positions quickly so they can avoid the time-consuming process of posting jobs and sifting through resumes. This can mean we can offer you access to unadvertised IT and engineering job openings and quick placement opportunities that you wouldn't otherwise know about. Get The Modis Advantage.
Dice Id : 10425966
Position Id : US_EN_6_916320_1035992

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