This position requires the ability to work the following hours:
Technical Support Analyst
This position is an exciting opportunity for a talented individual who is passionate about working in a modern, mission-critical information technology environment. Under the supervision of the Manager, Enterprise Unix Services, the Technical Support Analyst will be highly motivated to master the tools and processes required to support one of the Nation's top ranked research universities. As a member of the Enterprise Unix Services team within the UC Irvine Office of Information Technology, the incumbent will provide operational support for on premise and cloud servers utilizing Unix based operating systems and open-source software. OIT staff members are responsible for providing the highest degree of support to the campus community through the implementation and deployment of services.
Operational Support (60%)
Under supervision, provide support for Unix based operating systems and associated open-source software. Create and maintain Ansible automation files used to configure systems and services. Develop and maintain shell scripts and programs used to perform service administration tasks. Manage Incident, Request, Problem, Change and Project tasks using the ServiceNow ITSM platform. Fulfill standard service requests within specified SLA targets.
Operational Monitoring (40%)
Configure and use monitoring tools to ensure proper operation and response of production OIT applications and services. Review daily operational logs and monitoring tool events to generate tickets and coordinate team response. Assist with gathering operations data for planning reports and performance metrics.
To view the complete job description and apply, please use this link:
or visit http://jobs.uci.edu and search for job number 2019-0040
The University of California is one of the largest public university systems in the country, comprising 10 campuses, a combined student body of 238,700 students, 62,400 academics, 135,900 staff members and over 1.6 million living alumni.
Located in the heart of Orange County, UCI enjoys the best of what Southern California has to offer: beaches, mountains, deserts, and a broad variety of cultural, entertainment and intellectual activities. At the center of campus, Aldrich Park creates an oasis of serenity from which buildings radiate in a circular pattern, integrating natural open space with modern structure.
With over 30,000 students, UCI is among the fastest-growing UC campuses, is a member of the prestigious Association of American Universities (AAU), and is consistently ranked among the nation's best universities.
We invite you to join our dynamic team of nearly 350 IT service professionals in the Office of Information Technology (OIT). OIT is the central IT organization that provides the majority of the campus IT services. We take pride in providing robust IT services to the campus community (students, faculty, and staff) that support the educational and research mission of the university. Some of the many advantages of working in the IT environment at UCI include:
The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.
Irvine, CA, 92697