Technical Support

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Apex Systems, Inc
Troubleshooting, technical support, remedy
C2H W2
21.50
Work from home not available Travel not required

Job Description

Job Details:

Desktop Support- Tier I & II available

DoD Contract- 3 mo. Contract to Hire

San Antonio, TX

 

Responsibilities:

  • First-level support of all inbound calls, generating an Incident for all new issues.
  • Accurately logging, ticketing, and tracking/owning all incidents.
  • First contact resolution of desktop issues or follow proper escalation procedures
  • Provide accurate, timely, and professional resolution on all supported issues.
  • Timely, accurate, thorough and professional follow-up on all Incidents.
  • Quickly identify and escalate high-priority issues.
  • Accurately triaging/assigning/escalating tickets per current processes and standards.
  • Maintain dependable attendance and schedule adherence.

 

Skills:

  • Strong critical thinking skills that facilitate expedient problem solving
  • Strong communication skills
  • The ability to effectively communicate technical matters to a non-technical audience
  • Hardware/software maintenance skills
  • Ability to multitask while staying focused in a fast-paced competitive environment
  • Proficient with Microsoft Office
  • Proficient with Windows 7 and Windows 10 operating system
  • Knowledge of mobile devices
  • Experienced in the use of remote access applications
  • Able to work in a team environment
  • Able to resolve technical issues within the policies and guidelines provided
  • Excellent customer service skills

 

Requirements:

  • Department of Defense security clearance (ADP II Public Trust) or the ability to obtain one OR Candidates must be U.S. Citizens, and able to obtain and/or maintain a Secret security clearance as a condition of employment.
  • CompTIA Security+ Certified
  • Microsoft Certified IT Professional (MCP) preferred
  • 2 to 3 years of recent experience in a help desk/desktop support environment
  • Familiar with Service Desk support methodology
  • AA/AS Degree in Computer Science, MIS, or related field/equivalent experience preferred
  • Familiar with ITIL
  • HDI certification preferred

Posted By

Kourtine Espinoza



Company Information

Apex Systems is a division of the 2nd largest IT staffing and services firm in North America with over 60 branch locations across North America. We help match top IT talent with great companies in all industries. In 2014, Apex placed over 24,500 tech professionals with clients across the U.S. and Canada.
Dice Id : apexsan
Position Id : 665987

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