Technical Support Engineer ( TCP/IP / OSPF / BGP / VLAN )

TCP/IP, TCP, TCP IP, TCP /IP, TCP-IP, TCPIP, TCP*IP, TCP / IP, SUPPORT, HELPDESK, HELP DESK, TECHNICAL SUPPORT, DESKTOP SUPPORT, USER SUPPORT, END USER, CISCO, CCNA, CCNP, VLAN, V LAN, OSPF, BGP, STP, IPSEC, NAT, GRE
Contract Independent, Contract W2, 4+ mos
BASED ON EXPERIENCE
Telecommuting not available Travel not required

Job Description



The Technical Support Engineer is a key technical liaison between the enterprise and end users / clients. The ideal candidate(s) in these roles would have experience understanding technical issues both in person and over the phone, and then resolving the issue. Any unresolved issues would need to be escalated to the appropriate persons / departments. 



Duties:

  • Provide Technical Support to customers and partners

  • Provide configurations, troubleshooting and best practices to customers

  • Manage support cases to ensure issues are recorded, tracked, resolved, and follow ups are done in a timely manner.

  • Provide fault isolation and root cause analysis for technical issues

  • Publish Technical Support Bulletins and other technical documentation in the Knowledge Base.

  • Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.

  • Travel may be required to customer sites in the event of a critical situation to expedite resolution.

  • Provide on-call support 24x7 on an as needed basis.

  • Set up equipment in the lab for replications


Skills


  • Excellent verbal and written communication skills and the ability to listen and understand a customer problem or question to help them solve it.

  • Excellent communication skills as it will be an integral part of job (phone, email, documentation, etc.)

  • Knowledge with TCP/IP

  • Good knowledge with layer 4 protocols (TCP / UDP)

  • Good understanding of MAC / ARP / NAT / Route tables.

  • Knowledge with DHCP / DNS

  • Knowledge in Routing & Switching (OSPF / BGP / VLAN / STP)

  • Knowledge with Security (IPSEC / SSL-VPN)

  • Knowledge with Cisco, Checkpoint, Juniper (Netscreen), Fortinet products a plus

  • Knowledge with Authentication Protocols a plus (Radius / TACACS)

  • Certifications such as Cisco CCNA and Juniper JNCIA are highly preferred but not required.


 






For immediate response please forward resumes to dmartinek@valintry.com



Dan Martinek

Sr. IT Recruiter

(Direct) 407-205-1127

(Office) 800-360-1407

www.valintry.com



For a list of our current openings please visit Valintry's Jobs Webpage



Please note: This client is not accepting candidates submitted by other staffing firms or agencies at this time.  Self-employed corp-to-corp candidates are welcome. Thank you.

 

Posted By

Dan Martinek

Dice Id : 10519040
Position Id : 17-00872
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