Technical Support Engineer (multiple shifts / remote) - BHJOB2052_16355

support engineer, troubleshooter, linux
Full Time
Depends on Experience
Work from home available Travel not required

Job Description

Technical Support Engineer

Exciting opportunity for a Technical Support Engineer / Technical Support Analyst to join a progressive technology company.

You will be responsible for supporting external customers on SaaS / web based enterprise software products. The focus is backend technical support. You will work on 2 to 8 support issues a day, and the majority of the support is done over email. You will trace and debug web applications, check and review various logs (Windows, Linux, and Tomcat), use virtual machines to recreate technical issues, troubleshoot issues on both Linux and Windows operating systems, do analysis and tuning of operating systems & web performance, troubleshoot database issues, and troubleshoot the network protocol layers. Our Level I team usually solves 50% of the issues.

You can pick between 2 different shifts. 

1). 8:00 AM to 5:00 PM Monday through Friday (work in the office)

2).11:00 AM to 8:00 PM Monday through Friday (work in the office).    

We are looking for associates who have a passion for technology and like the challenge of solving very complex technology issues. Excellent people skills, high energy, and a consultative personality are key. 

This is a direct hire position in the Vinings / Marietta area. Great opportunity to make an impact in a rapidly growing technology company. There are career growth opportunities into consulting, implementation, and pre-sales. 

Required Experience: 

  • 1+ years experience supporting enterprise web applications (prefer SaaS) for external customers of a software firm (may consider a recent computer science graduate) as a Support Engineer, Technical Support Analyst, Help Desk Analyst, or Technical Consultant
  • Linux experience 
  • Experience checking and reviewing various logs (Linux, Windows, Application Servers, etc.)
  • Some prior basic coding / programming experience
  • Experience troubleshooting applications 
  • Experience troubleshooting an application server
  • Ability to do network traces
  • Good troubleshooter!
  • Ability to trace and debug Web applications (prefer Java applications)
  • Understanding of network protocol layers, security layers, and domain models
  • Experience setting up and configuring your own test environments
  • Software performance tuning 
  • Excellent communication and presentation skills. 
  • High energy personality and a passion for learning
  • Proven problem-solving ability 

Preferred Experience: 

  • Some experience with at least with one database 
  • Ability to do analysis and tune operating system and web technology performance
  • Java
  • AWS
  • Kubernetes
  • Docker
  • Linux and Windows environments
  • Tomcat servers
  • Experience with docker deployments;
  • Apache Solr
  • Hibernate
  • WebSphere
  • Spring
  • JBoss
  • Red Hat
  • WebLogic
  • Fluent in Spanish or Portuguese 
  • SaaS
  • Java Server Faces
  • PHP
  • ECM software (Documentum, Business Objects, Alfresco, Nuxeo, Vignette, and FileNet

Must be authorized to work in the U.S. / Sponsorships are not available Contact: 404.843.6965

Posted By

1117 Perimeter Center West, Suite N311 Atlanta, GA, 30338

Dice Id : 10294321
Position Id : 16355
Originally Posted : 2 months ago
Have a Job? Post it