Technical Support Engineer

network administration TCP/IPStack- routing, configuring, and troubleshooting), Microsoft Server AD, Network Administration, TCP/IP Stack, SQL, Windows Server 2016, CCNA, MCSA, Microsoft Hyper-V, VM Ware, MySQL, Firebird
Full Time
Depends On Experience
Work from home not available Travel not required

Job Description

The Senior Technical Support Engineer responds to incoming questions, requests, and concerns from Office Practicum clients utilizing critical thinking, root cause analysis, and problem solving skills to address client technical issues in the most efficient way possible with the overall goal of satisfying client needs.

  •  Respond to incoming client inquiries via telephone, chat, and email.
  •  Research and resolve client issues and requests.
  •  Manage case backlog and meet commitments to clients
  •  Software applications include: Google suite of products, Salesforce CRM, JIRA ticketing system and Office Practicum EMR.




  •  Microsoft Server 2016 Administration (AD) experience (Design and Troubleshooting)
  •  Strong network administration experience (TCP/IP Stack- routing, configuring, and troubleshooting)
  •  Previous technology support in a client-focused environment
  •  Hardware set-up, troubleshooting as well as infrastructure scooping, testing and analysis
  •  MCSA (Server/Client), AWS, CCNA, Virtualization, and SQL experience helpful
  •  Prior electronic health record experience helpful
  •  Bachelor’s degree in Technology or 5 to 7 years’ related experience

Posted By

602 Office Center Drive, Suite 350 Fort Washington, PA, 19034

Dice Id : RTX170079
Position Id : 770456
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