Technical Support

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Judge Group, Inc.
Video, IT
Full Time

Job Description

Location: San Diego, CA
Description: Experience:
Experience with the following:

oWindows 10


oActive Directory

oOffice 365


oGroup Policy



oIP Phone systems


oHelp Desk ticketing systems (KBOX, Service Now)

Skills, Knowledge & Abilities:

6+ years of actual work-related experience in the field of Information Technology in a hands-on role with various levels of support

Proven working experience as a support technician or relevant experience in a corporate office setting

Excellent knowledge of technical management, information analysis and of computer hardware/software systems

Excellent customer service and problem-solving skills

The ability to drive oneself to take initiative and action to pursue goals and complete tasks

The capability of multi-tasking and prioritizing work in a team-based environment with competing priorities as well as be able to meet and handle deadlines

Knowledge of standard network hardware - Hands-on experience with computer networks and network installation

Experience installing and troubleshooting of network devices

Knowledge of network printing and scanning

Proficiency with computer systems and the ability to troubleshoot computer issues is essential

Excellent written, verbal, and interpersonal communication skills

Strong attention to detail and the ability to effectively and consistently produce accurate work

Proven aptitude to work in both a team and individual environment

Ability to manage personnel

Essential Duties:

Work with a team of Support Technicians

Provide technical assistance with computer hardware and software

Resolve issues for staff via phone, in person, or electronically

Perform hardware and software installations, configurations and updates as needed

Build and deploy company issued equipment in a Microsoft environment

Build and deploy remote networks with connections back to the main Corporate network

Resolve technical issues in a timely manner using available resources within the company (40-60 tickets a week minimum)

Provide a consistent, customer focused fit-for-purpose service that meets Service Level Agreements (SLAs)

Work within best practice and ITIL standards

Ensure that customers are supported, directly or indirectly as appropriate to reduce call volumes, incident queues and infrastructure support

Manage the IT Service Delivery Function on a day-to-day basis including SW licensing, endpoint platform currency, tool monitoring and administration, compliance; and ensure service levels are maintained and resources properly balanced.

Responsible for achieving and maintaining high levels of customer satisfaction

Monitors aged tickets and hold times and call abandonments so they are minimized

Deliver assigned IT Service Desk projects and solutions on time, on budget with a key focus toward service and compliance

Ensure endpoint platforms and tools are at current versions, patched regularly to maintain support and reduce risk, and SW license compliance

Partners with other IT Service Desk peers to develop a world-class IT Service Desk.

Completes company required training by established deadline.

Complies with all Fairfield standards, applicable health and safety rules and regulations, as well as applicable local, state and federal laws.

Any other duties or responsibilities that may be assigned.


This job and many more are available through The Judge Group. Find us on the web at

Company Information

The Judge Group, celebrating its 50th anniversary, is a leading professional services firm specializing in talent, technology, and learning solutions. We consult, staff, train, and solve. Through our work we make people and organizations better. Our services are successfully delivered through a network of more than 30 offices in the United States, Canada, and India. The Judge Group serves more than 50 of the Fortune 100 and is responsible for over 9,000 professionals on assignment annually across a wide range of industries.

Dice Id : cxjudgpa
Position Id : 743202
Originally Posted : 2 months ago

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