Technical Support Level 2

Imaging, Help Desk, Desktop Support, Active Directory, Hardware, Windows 10, vmware
Full Time
$40,000 - $55,000
Travel required to 10%.

Job Description

We have an immediate need for a Level 2 Help Desk Analyst.  This is a permanent position.  Great benefits and with a super stable company.  We need someone that can work independently and that has the ability/personality to interact with all levels of user.  

Essential Duties and Responsibilities

  • Provides Tier 2 technical support for desktops, servers and network related issues.
  • Installs PCs, servers, monitors, printers, scanners and other IT devices.
  • Part of the IT Help Desk phone Queue.
  • Provides assistance in troubleshooting various business applications.
  • Perform software maintenance, installs and upgrades.
  • This position requires occasional evening and/or weekend hours.
  • Other duties as assigned

Requirements & Qualifications

  • Associates degree in Computer Science (or related field) or three years of experience in a large corporate help desk environment.
  • Passionate about Information Technology. Strong desire to keep pace with ever changing IT landscape.
  • Strong written and oral communication skills and the ability to multi-task in a fast paced work environment.
  • Strong troubleshooting skills with hardware and software, preferably in the area of windows operating systems, windows servers, networking components and infrastructure devices.
  • Working knowledge of Windows 7/10, Server 2008/2012, MS SQL, Linux, TCP/IP, DNS Active Directory and VMware.
  • Familiarity with Microsoft Office 365 suites, printers, file servers, security, virus protection, spam/virus filtering and Powershell scripting.
  • The following certifications are preferred, but not required: A+, Network+, Security +, MCSA or CCNA.
  • Require the ability to lift heavy items (up to 50 pounds).
Dice Id : solpart
Position Id : MH-STL31241
Originally Posted : 3 weeks ago
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