Technical Support Professional

Desktop, Adobe, Active Directory, IT, Customer service, Mobile devices, Java
Full Time

Job Description

Representative Duties:

  • Answer telephone calls, e-mail inquiries, and visiting customers experiencing technical problems
  • Install, configure, deploy, maintain, and ensure the effective operation, within County standards, of all end-user hardware, software, and mobile devices. Some of these devices are:
    • Hardware: desktop PCs, tablets, peripherals equipment, printers, air cards, clocks, etc.
    • Software: Windows OS, Microsoft Office, applications, VPN, Netmotion
  • Monitor, respond to trouble calls, and provide end-user training in use of equipment and software
  • Analyze, troubleshoot, prioritize, communicate, and resolve incidents expeditiously both remotely and/or on-site
  • Utilize excellent customer service skills and exceed customer’s expectations
  • Exhibit proficiency in Windows based applications such as IE, Chrome, Java, Adobe, etc.
  • Apply excellent written and verbal communication skills to convey technical and non-technical terms
  • Ability to document technical procedures/solutions to update Support Center documentation
  • Interact and coordinate resolution of problems with internal/external IT groups and/or vendors
  • Knowledge of MS Exchange, Active Directory, and Network protocols
  • Shift work; may be required to work a flexible schedule, including nights, weekends, and holidays
  • Responsible for traveling to remote sites. Afterhours (on-call) weekly rotation
  • Valid driver license and ability to lift up to 50 lbs.
  • Ability to self-develop relevant job-related skill(s) for current role

Minimum Qualifications:

  • Bilingual in Spanish
  • Ability to obtain US Security Clearance
  • Associate Degree from an accredited institution in Information Technology or closely related field
    • This may be substituted for two-years of recent direct job experience in a medium to large scale enterprise IT support environment
  • One-year of fieldwork IT technical experience in an enterprise support center environment
  • Valid driver license and reliable transportation
  • Must have a clear and easily understood speaking voice

Preferred Skill:

  • Active secret clearance
  • 2-4 years of relevant experience
  • Active Directory and Group Policy Object experience
  • Juniper OS
  • Performing and reviewing ACAS scans
  • Principles of Information Assurance (IA)
  • Proficient with Microsoft SQL
  • Knowledge of RS232
  • Security / Alarm Industry experience a plus
  • Experience using VMWare products
Dice Id : wahco
Position Id : 7139715
Originally Posted : 1 month ago
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