Technical Support

technical support, printers, scanners, helpdesk
Contract W2, 6 Months
$20 - $25
Work from home not available Travel not required

Job Description

Red Oak Technology is seeking a Technical Support for our client located in Sunnyvale, CA for a Contract-to-Hire position.

Responsibilities:

  • Provide high quality first level technical support to external customers, end-users, and Value Added Resellers
  • Support scanner products, software solutions, and troubleshooting techniques
  • Resolve customer issues over the phone and / or chat and Email using proper troubleshooting techniques, diagnosis, and proprietary applications
  • Ensure timely escalation of support requests when reasonable troubleshooting efforts have been exhausted at the first level
  • Accept inbound calls in a timely manner, effective management of refused call mitigation, and post-call administrative time
  • Ensure that cases logged include thorough documentation of all customer details, product information, troubleshooting notes, and diagnostic results in database
  • Manage individual work queue work queue to mitigate prolonged aging
  • Qualify escalations for next level support assistance
  • Collaborate with our customers to identify opportunities to create value through product refresh, software solutions, while highlighting our service and trade-in programs to generate sales leads

Qualifications:

  • A minimum of 2 years experience in technical support or direct customer interaction
  • Associate Degree or combination of equivalent education and experience
  • Excellent communication skills in both verbal and written form
  • Fundamental knowledge of current computer hardware and software products
  • Understanding of electronic principles and theory
  • Previous experience in Cloud based services, tools, and applications is preferred
  • Proven mechanical and / or electro-mechanical aptitude is preferred

Bonus Points

  • Familiarity with TWAIN, ISIS and scanner syntax a plus
  • Bi-lingual proficiency in French a plus

Posted By

Loretta Roslund

San Jose, CA, 95110

Dice Id : redoak
Position Id : 6250715
Originally Posted : 1 week ago
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