Technical Support Rep 1

Business Intelligence, CASE, Customer Service, Database, Development, Diagnostic, Java, Manager, Management, Sales
Full Time, FULLTIME
Telecommuting not available Travel not required

Job Description

At Information Builders, we transform companies and industries. We impact millions and actually save lives every day. We are continually focused on identifying the best solutions for our clients and provide award-winning customer service to them year after year. Information Builders is the global leader in the business intelligence space. We are looking for dynamic professionals like you to grow with us and shape our future.In this role, you would provide technical support to Information Builders customers and employees with application deployment, debugging and problem determination. The emphasis of this position is on answering customer questions and solving problems, while encouraging team participation in order to promote the ongoing development of the individual and the team. This position is for a high level troubleshooter with strong expertise in multiple operating systems and platform database access. Technical Support Rep Level I Reports to: Support Manager Responsibilities
  • Building and Maintaining High Levels of Customer Satisfaction
  • Meet and exceed customer satisfaction and responsiveness goals
  • Provide high level technical support predominantly of a post sales nature
  • Resolve customer issues in a timely and professional manner
  • Answer questions quickly, efficiently and courteously
  • Work as a Team Player
  • Learn our suite of products to develop technical customer-support expertise and act as resource for your team
  • Support peers in responding to customer case problems and questions
  • Strive to have a maximum impact upon the teams departmental goals and objectives
  • Solving Customer Problems
  • Create technical content by documenting solutions provided to customers
  • Learn how to manage critical support issues and handle escalations
  • Acquire technical knowledge of our products to address customer issues by attending internal training
  • Learn how to understand and effectively use available debugging tools
  • Provide in-depth solutions to customer queries Qualifications
    • College degree in Information Systems, Computer Science, Electrical Engineering, Mathematics or other related degree, or related experience
    • Experience with two or more operating systems
    • Experience working with Java or .NET in the web environment
    • Willingness to work a flexible schedule as needed Required Skills
      • Strong analytical, debugging and diagnostic skills
      • Strong interpersonal and time management skills
      • Strong customer service and listening skills
      • Excellent written and verbal communications skills
      • Willingness to interact and participate within a team environment
      • Ability to multitask and prioritize tasks
      • Ability to address and resolve technical problems and questions
      • Ability to learn and acquire knowledge in new product areas and apply it effectively to solve problems Notes:
        • This position is strictly onsite in our New York City Midtown location; working remotely is not an option
        • Paid relocation is NOT offered by the company for this position Information Builders, Inc. is an Equal Opportunity Employer: All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, disability, veteran status, or other protected classification.#LI-CS1
Dice Id : infnj001
Position Id : CM938736
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