Technical Support Representative (Entry Level)

Active listening, Customer support, Problem solving, Software, Information systems, Communication skills, Computer usage, Technical support, Writing skills
Full Time
$35,000 - $40,000

Job Description

Intellicomm Inc., an online communications services firm located in Wayne, PA, is seeking an entry level Technical Support Representative. Intellicomm's online services are geared primarily to business customers. This position requires strong software usage skills as well as communication skills in assisting customers via email and phone.
 
Primary Responsibilities:
  • Assist in customer online sign up issues.
  • Assist new customers with their online setup.
  • Troubleshoot customer issues via email and phone.
  • Answer billing questions.
  • Build upon self-help guides.
  • Communicate customer issues to engineering.
 
Qualifications:
  • Strong computer/software usage and problem-solving skills;
  • Sound verbal and written communications as well as active listening skills;
  • Comfortable with technical terms, software usage, and online services;
  • Attention to detail is a must;
  • Be able to maintain a professional and patient approach in customer interactions;
  • Associate's or Bachelor's degree.
Intellicomm is conveniently located near major highways, public transportation and area shopping.
 
Intellicomm is focused on developing advanced online communications services. More information about us and our services is available on our websites www.intellicomm.com and www.innoport.com.
 
Interested applicants, please send a cover letter indicating availability date and desired salary along with a resume.
 
IMPORTANT: No recruiters or agencies please.
Dice Id : RTX19d54d
Position Id : 6725289
Originally Posted : 3 months ago
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