Technical Support Representative

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Ledgent Technology
VoIP, Asterisk, telephony, Linux
Full Time, Permanent
US30000 - US60000 per annum

Job Description

Ledgent Technology, a specialty IT Recruiting firm, seeks a remote Technical Support Representative for a cloud-based telecommunications provider. Experience with VoIP support and related issues required, as is experience with the Asterisk phone system. Linux experience also highly preferred along with Asterisk. This is a remote role. The VoIP Support specialist will help build out call flow for new clients and assist existing clients with telecom needs as their businesses grow and change.

-Work directly with clients via telephone or remote session to design, configure, and troubleshoot VoIP (Asterisk)
-Respond to questions and support calls about our phone system, mobile app, and fax system
Set up and install our VoIP phone system at new client businesses
Effectively resolve issues related to our clients' hosted and on-premise PBX
-Work directly with our clients' IT companies to efficiently resolve network issues
-Provision phones and call routes for new clients
-Answer technical questions about VoIP services
-Listen well to our clients and then exceed their expectations
-Learn from our technical support team and apply new knowledge every day
-Be willing to work an occasional on-call rotation when necessary
-Perform other duties as assigned

NO third parties; sponsorship not available.

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Posted By

Frankie Pearce

Company Information

Ledgent Technology recruits and hires technology professionals for some of the most prestigious tech companies and IT departments in the nation. We specialize in the placement of both full-time and contract professionals. We are recognized as the very best recruiting firm in the industry. We’re the only one to receive all four of the most prestigious honors awarded! This includes "Best Staffing Firms to Work For" and "Best of Staffing® - Talent Satisfaction" plus we were also recognized on Fortune’s 50 Best Small/Medium Workplaces in the US. The companies we work with pay us to find you, you do not pay for our service and support. Partnering with us means we can help locate a position at a company that has the work environment you seek; you can continue your own job search while we send you to interviews for open positions with our clients. If you'd like to have a flexible schedule and variety in your work, we can place you on contract/project assignments to get more experience or to provide more freedom in your schedule. You've come to the right place for placement. You've come to Ledgent Technology!
Dice Id : RTL152550
Position Id : 1005312676860
Originally Posted : 3 months ago

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