Technical Support Specialist

  • 3coast,
  • Webster, TX
  • 22 hours ago
Microsoft Office, Microsoft Windows, Technical support, Customer service
Full Time
Depends on Experience
Travel not required

Job Description

Job: SC17294

TECHNICAL SUPPORT SPECIALIST

Location: South Houston

Type: Permanent

We are looking to hire a Level 1 Help Desk / Desktop Support Analyst who can thrive in a fast-paced environment and would enjoy supporting external clients. The person will be resolving support calls for Microsoft environments. Must have excellent communication and customer service skills. We are considering candidates with strong technical skills in the following areas: Active Directory (user and some light server administration), and printer support, and Exchange and mobility experience.

Experience

  • Must have solid helpdesk support experience Windows 7/10, Office Suite, Active Directory, Exchange, smart phone/mobility
  • Providing end-user support responding to Calls, Tickets, and Chat that come into the IT Help Desk System
  • Open and resolve support requests via phone and email requests in the Helpdesk Ticketing system.
  • Shared responsibility to monitor phones and ticketing system
  • Escalate issues to other internal team members or outside vendors as appropriate
  • Assist users with use of desktop operating systems and application software including, but not limited to:
      • Microsoft Office (Outlook, Word, Excel, PowerPoint)
      • Line of business applications, password resets and user administration
      • Antivirus administration and remediation
      • Remote access support (VPN, Terminal Services)
      • Active Directory administration (Password reset, Security Groups, GPO)
      • Desktop, laptop and printer support
      • Computer equipment purchasing (workstations, printers, or other peripherals per Client standards list)
      • New workstation configurations and setup
      • Peripheral Support including local and network printers, smart phone device configuration & support, and server and network/router support

      Skills/Experience

      • Excellent troubleshooting and analytical skills
      • Strong documentation skills
      • Excellent communication (phone and in person) skills to effectively support end-users and interact with vendors
      • Ability to take the initiative to learn and apply technical skills
      • Must have a can do positive attitude
      • Must be able to fluently communicate in English (both verbal and written communication)
      • Proficient with Windows Windows 7, 10 desktop/laptop operating systems
      • Proficient with configurations and setup of PC s, printers
      • Working knowledge of Windows network operating system and Active Directory and Exchange
      • Knowledge of MS Office (i.e., Word, Excel, PowerPoint) and MS Outlook
      • Experience with Help Desk software a plus
      • Ability to work both independently and work with a team

      Posted By

      Sally Culley

      Dice Id : itjobs
      Position Id : SC17294
      Originally Posted : 10 months ago
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