Technical Support Specialist

ACT, Adobe Photoshop, Consulting, Departmental management, Email marketing, English, HTML, Hardware, Hospitality, Information systems, Microsoft Excel, Microsoft PowerPoint, Migration, Operations, POS, Point of sale, Professional services, Project management, Project scoping, Software, Software deployment, Training, UI, Upgrades
Full Time
$40,000 - $65,000

Job Description

Job Description – Application Consultant

The Professional Services team supports new and existing customers with on-boarding new customers and stores, continuous training of application functions, and assists customers with managing other key features of the hospitality system. As a member of our clients Professional Services Team, you will be responsible for day-to-day contact with new and existing customers.

  • Communicate with customers through calls/e-mails
  • Act as a Deployment specialist: plan and execute software and hardware updates, migration and remote maintenance projects tasks for customers’ information systems
  • Assist with new customers go-live support
  • Work with new customers on the initial and continuous training of new and existing features and functions of the system
  • Work with customers who inquire about upgrades, new features, and or wanting to leverage email marketing, web ordering, and other key system enhancements to maximize operational efficiencies
  • Manage the discovery process for implementing the menu, and menu user interface
  • Work closely with the department manager and other team members to schedule, and manage work in a timely manner
  • Work with new and existing customers to set proper expectations for project scope and deliverables

REQUIREMENTS:

  • 1-3 years in restaurant management or operations (POS Experience)
  • Experience developing and implementing a restaurant menu
  • Project management experience (1 year)
  • HTML knowledge
  • Photoshop experience (preferred)
  • Bachelor’s degree in hospitality or technology (preferred)
  • Experience in training restaurant staff (a plus)
  • High command of the English language
  • Proficient in MS Excel, Word, and PowerPoint

Job Type: Full-time

Experience:

  • POS Systems: 1 year (Preferred)
Dice Id : 90999984
Position Id : 6912283
Originally Posted : 7 months ago
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