Technical Support Specialist

Troubleshooting, Technical support, CRM, Hardware, Microsoft Windows, Microsoft Outlook, Software, Issue tracking
Contract W2, 12 Months
Depends on Experience

Job Description

Job Details:

This role provides technical support in a call center environment and will include troubleshooting remote hardware, custom and commercial software, and connectivity issues. Support will also include MS Windows 10, MS Office 2013, 2016, and Office 365, Outlook, laptops, desktops, printers, mobile devices and numerous in-house, commercial and mobile applications. This support is performed over the phone, email, chat or remote access tools.

 

We are currently in a “Work from Home” environment. Training and regular job responsibilities will be completed 100% remotely. This may change in the future. Backpack, keyboard, mouse, laptop, headset, and one external monitor will be provided to complete your daily tasks effectively. A working internet connection is required, and a quiet workspace is recommended.

Job Responsibilities:

  • Serve as single point of contact for technical issues, requests, and questions for office and field staff.
  • Average calls per day 20-25.
  • Measured on Key Performance Indicators that include but are not limited to:
    • Schedule Adherence
    • Attendance
    • Quality
    • Customer service

Qualifications:

  • Experience using, supporting and troubleshooting Windows 10.
  • Experience directly supporting applications (3rd party, proprietary
  • Experience working in a call center environment
  • Experience using and supporting MS Outlook
  • Experience using a ticketing system (ServiceNow, Remedy, etc.)
  • Experience supporting Office 365 OR CRM Software is a plus
Dice Id : 10110708
Position Id : RP0001
Originally Posted : 3 months ago
Have a Job? Post it