This role provides technical support in a call center environment and will include troubleshooting remote hardware, custom and commercial software, and connectivity issues. Support will also include MS Windows 10, MS Office 2013, 2016, and Office 365, Outlook, laptops, desktops, printers, mobile devices and numerous in-house, commercial and mobile applications. This support is performed over the phone, email, chat or remote access tools.
We are currently in a “Work from Home” environment. Training and regular job responsibilities will be completed 100% remotely. This may change in the future. Backpack, keyboard, mouse, laptop, headset, and one external monitor will be provided to complete your daily tasks effectively. A working internet connection is required, and a quiet workspace is recommended.