Technical Support Specialist

Windows, iOS, Android, management, Training, XP, Communication, Mac, Troubleshooting, cisco, VoIP, MS Office, Technical Support, Customer Service, Help Desk, Hardware, Software, Mobile Devices
C2H W2, Contract Independent, Contract W2, Contract Corp-To-Corp, C2H Corp-To-Corp, C2H Independent

Job Description

Jacksonville, Florida
Skills : Windows,iOS,Android,management,Training,XP, Communication, Mac, Troubleshooting, cisco, VoIP,MS Office, Technical Support, Customer Service, Help Desk,Hardware, Software, Mobile Devices
Description :
Job Title: Technical Support Specialist

Duration: 12+ Months (Possibility of Extension)

Location: Jacksonville, FL - 32256 (Remote Work for Now)


Responsible for level one Technology support in a global support services inbound call center environment. This individual is responsible for providing first level diagnosis and troubleshooting (hardware, software, and mobile devices) to support the functionality of internal associates and their tools.

Key Responsibilities:
• Troubleshoot hardware/software via telephone and/or live chat for employees and consultants worldwide
• Ability to utilize multiple resources to determine cause and resolution of technology break/fix items
• Technology knowledge may include, but not limited to: Windows 7/XP/10, Mac OS X, MS Office, VOIP telephony, Android, iOS (iPad/iPhone), and incident management systems
• Ability to consistently meet or exceed performance targets and goals correlated with call handling and customer service

Key Skills and Experience:

• Excellent written and verbal communication skills
• Desired experience in MS Office application suite
• 1-2 years' experience desired in information technology, but not required (In-house training will be conducted)
• 1-3 years' experience desired in Customer Service, preferred
• Experience in a call center environment

Posted By

Ravijeet Jadav

Dice Id : gciow
Position Id : 251207
Originally Posted : 1 month ago
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