Technical Support Specialist

Windows, SCCM, ServiceNow, Remedy, CompTIA, Help Desk, MacOS
Contract W2
Depends on Experience

Job Description

"U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time."

 

Description:

Mid Level: Skills equiv. to 3-5 years in comparable position. Responsible for helpdesk and/or desktop support. Experience with 1st and/or 2nd level support. Strong customer service skills, strong people and interpersonal skills. Must have strong verbal and written communication skills.

Required Experience:

  • 2+ years of experience working in a service desk or customer service environment
  • Minimum 1 year technical support experience
  • Minimum 1 year phone support experience
  • Experience using ITSM platforms (SmartIT / Remedy, ServiceNow, Cherwell) and remote support tools (SCCM, Software Center, Client Center Configuration Manager)
  • Working knowledge of PC technical support, systems administration, networking, Windows and Mac OS
  • Bachelors or Associates degree in Information Technology or a related field is a plus
  • CompTIA, ITIL, KCS and Microsoft certifications are a plus 

 

Kofi Anim

917.514.9808

Dice Id : cyberwsi
Position Id : 7015469
Originally Posted : 1 month ago
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