Technical Support Specialist

  • Taos,
  • Boise, ID
  • 11 hours ago
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IT, PC, Hardware, Software, VPN, Python, Security
Full Time

Job Description

Who you are:

You are a seasoned, passionate tech support professional looking to join a team that shares your high standards. Your excellent interpersonal skills enable you to provide stellar customer service across a wide range of end users. You are a results-driven individual and who thrives on the success of a job well done. You enjoy working in a collaborative environment where you can interface with other teams to effectively troubleshoot and resolve issues

Candidates should be locally based, but position will be 100% remote under current conditions
What you'll be doing:
  • Providing technical support to Taos clients, including problem determination, resolution, and escalation as needed
  • Proactively managing high severity and priority incidents from identification to resolution
  • Collaborating with other internal/external IT resources to identify problems and restore services
  • Assisting customers via online helpdesk system, telephone, and remote support tools to diagnose technical issues related to PC operating systems, applications, network, servers, and peripherals
  • Resolving and tracking incidents with network, servers, PC operating systems, applications, and peripherals in accordance with IT Service Desk procedures
  • Performing security administration functions for user access, data access, and remote access
  • Issuing timely, accurate, and professional company-wide notification regarding incidents impacting the user community
  • Documenting all incidents, outages, status, and resolutions in accordance with IT Service Desk procedures
  • Proactively utilizing IT resources to remain current with technology used in the company IT environment
  • Completing other duties or tasks as assigned
What you will bring with you:
  • At least 1 year of experience in an IT Helpdesk environment or relevant work experience
  • At least 1 year of experience in IT support for REMOTE users
  • Associate degree or technical school specializing in Information Technology (comparable combination of experience and high school diploma/equivalent also considered)
  • CompTIA A+ Hardware/Software Certification a plus
  • Experience using Active Directory to setup new / manage existing users. Must be able to create and manage distribution lists - REQUIRED
  • Experience setting up, managing, troubleshooting & supporting O365 - REQUIRED
  • Experience in installing / configuring / mapping network drives & printers - REQUIRED
  • Experience in troubleshooting VPN connection for REMOTE users - REQUIRED
  • Availability to work various shifts as requested or scheduled (may include weekends, evenings, and holidays)

Who is Taos?

Taos helps today's enterprises and rapidly growing businesses harness the power of the cloud and DevOps with digital transformation and optimization solutions. From Executive Leadership to our delivery teams, Taos listens, understands, and delivers best-in-class work. Our deep technical expertise and solutions-driven approach help address our client's biggest business challenges and opportunities. As a Global Leader of Cloud and DevOps, Taos continues to solve What's Next.


We love referrals so much that we pay for them! If you know someone that you would recommend, send an email to or Contact Us and we will do the rest! We'll make sure that you receive the $1000 referral bonus after they are employed with us.


Our compensation package includes a competitive salary, medical and dental insurance, 401k, paid vacation, sick time and holiday pay, plus loads of free training (Puppet, Chef, Nagios, LAMP Stack, PMP, ITIL, Python, etc.)!

Equal Opportunity

Taos Mountain, LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color national origin, sex, age, status as a protected veteran, or status as a qualified individual with disability.

Veterans are encouraged to apply!

E-Verify Participant:

This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Please go to and review the E-Verify Participant and Right to Work links for more information.


Company Information

Dice Id : taosca
Position Id : 1c839852-0874-4f2c-9864-f67745d29001
Originally Posted : 3 months ago

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