Technical Support Technician II

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Kforce Technology Staffing
Contract W2, Temp
$20.00 - $23.00 hourly

Job Description

RESPONSIBILITIES:
Kforce has a client that is seeking a Technical Support Technician II in Jacksonville, FL.


Summary:
The Technical Support Technician II is responsible for responding to customer requests and identifying, isolating, and resolving incidents with information system products and services. The Technical Support Technician II works under general supervision to provide optimal solutions in meeting customer needs. The focus of the work is to identify and resolve technical problems in a timely and accurate manner.

REQUIREMENTS:
* Technical Support Technician should have an Associates degree in Computer Science/Information Technology or related field or 2 years of relevant experience or a combination of education and relevant work experience equivalent to 2 years
* MCDST or MCITP: Windows 7 Enterprise Desktop Support Technician Certification
* 2 or more years of experience providing technical support relevant to position in an enterprise environment
* Demonstrated customer service orientation and focus
* Demonstrated ability to work effectively with customers and technical staff to resolve problems
* Demonstrated experience in troubleshooting and problem resolution
* Recognize, identify, isolate, and resolve problems with information system products and services
* The ability for extended travel in the event of a catastrophic event (up to three consecutive weeks)

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.


Company Information

Kforce is a professional staffing and solutions firm specializing in the technology areas of application development, project management, business analysis, enterprise data management and infrastructure for commercial and government organizations. Kforce has been matching job seekers and employers since 1962. We are committed to having a meaningful impact on all the lives we serve and offer exciting job opportunities across the United States. Kforce specializes in providing strategic partnership in the areas of Technology and Finance & Accounting. Our staffing specialists work to understand your career goals and offer career advice in order to help you become a more marketable technology professional. Your success is our mission. Gain meaningful connections with your skills and our network.
Dice Id : kforcecx
Position Id : ITEQG1982877
Originally Posted : 2 months ago

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