Job Title: Incident - Problem Manager
Work Location: Remote to start / NYC, NY
Duration: Long Term
This role would be responsible for coordination necessary to getting a major incident resolved as soon as possible and working with CLIENT to ensure that it does not reoccur, based on ITIL practices and in coordination with CLIENT’s ServiceNow implementation. These activities are envisioned to be conducted two days per week, with a schedule coordinated with CLIENT leadership to ensure the best availability and efficiency.
Expected activities include:
Engage in day-to-day operational support and on-call as needed for major incident management and related tasks (i.e. after-action reporting or other critical tasks as directed by CLIENT).