Technical Writer 3

  • eXcell,
  • Bellevue, WA
  • 42 minutes ago
company banner
eXcell
TECHNICAL WRITER, CONTENT WRITER, JOURNALISM, JOURNALISTIC, SUPPORT AGENT, CUSTOMER SUPPORT, CUSTOMER SERVICE, SUPPORT ENGINEER
Contract W2, Contract Independent, 7+ mos
BASED ON EXPERIENCE
Work from home not available Travel not required

Job Description

Did you know that Gartner positioned eXcell as a Leader in its Magic Quadrant for End User Outsourcing? Come work for the leader today!

In addition to proven technical and business-process writing experience, the ideal candidate for the Technical Writer 3 position has strong journalistic instincts, a background in Search technologies, experience writing content for Support agents and Engineers, and a history of working in a large software enterprise.

Overview:
  • Research, design, develop, and write business process and troubleshooting documentation for Tier2 support
  • Working with Content Lead and subject matter experts, identify areas of greatest documentation need
  • Update existing documentation, identify and link to partner-authored materials, and write new documentation as required
  • Validate documentation accuracy and usefulness with subject matter experts and publish documentation using internal tools
  • Recommend improvements to documentation organization and templates to optimize usefulness
Qualifications:
  • 2+ years of Technical Writing experience with business process documentation experience
  • Experience in Search technologies and writing content for Support Agents and Engineers wanted
  • Must have strong copy-editing experience
  • Journalistic instincts (critical thinking and research skills)
  • Experience researching and interviewing subject matter experts (SME)
  • Publishing experience
  • Degree(s) (in English, Communications, or Journalism a plus) and/or certifications preferred

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell Supports Equal Employment Opportunity** eXcell , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.

Posted By

Dawn Wojciechowski



Company Information

eXcell™ started out as Excell Data back in 1991 in Bellevue, Washington and rapidly grew as a privately held IT professional services firm. We were acquired by CompuCom in 2001. Our culture is passionate, collaborative and results-oriented. We pride ourselves on our long standing customer and associate relationships which have been the foundation of our continued success.
Dice Id : excell
Position Id : 19-02884
Originally Posted : 1 month ago

Similar Positions at eXcell

Technical Writer 3
  • Bellevue, WA
  • 10 hours ago
Programmer/Writer 3
  • Redmond, WA
  • 10 hours ago
Technical Writer 2
  • Bellevue, WA
  • 10 hours ago
iOS / Android Development Engineer
  • Redmond, WA
  • 10 hours ago
Level 3 Technical Associate
  • Rio Rancho, NM
  • 10 hours ago
Communications Specialist
  • San Jose, CA
  • 10 hours ago