Technical Writer

Technical Writer and Sharepoint and visio
C2H W2, 6 mth temp to perm
Up to $ 65,000.00
Telecommuting not available Travel not required

Job Description

MINDBANK JOB OPENING FOR A Technical Writer

JOB TITLE: Technical Writer

JOB TYPE:  W2 Contractor - Salaried up to $ 65,000.00 plus benefits, PTO and 401K and Holiday Pay

CONTACT: juliann.cruikshank@mindbank.com

DEPARTMENT: Washington, DC on a government contract that hs 2 years left on it.

GENERAL JOB DESCRIPTION:

As a Technical Writer on the Unified Communications & Collaboration (UCC) team, you will be part of an amazing group that delivers excellent service to our customers while building relationships that will last beyond your daily workday. You will work with a collaborative team to deliver outstanding UCC solutions and address critical technology challenges in the environment. The ideal candidate demonstrates the right attitude and aptitude in preparing instruction manuals and other supporting documents to communicate complex and technical information more easily.

QUALIFICATIONS FOR THE JOB:

The ideal candidate for the Technical Writer role must have a minimum of 1 year of hands-on experience supporting a project.
Candidate must be a team player who can be involved in project documentation of Unified Communications technologies.
This is a highly facing customer role, so excellent verbal and written communication and interpersonal skills are required.
The Technical Writer will be responsible for reviews and edits of written and graphic technical specifications and materials, including system configuration, architectural guides, end user guides, studies, reports and other presentation graphics and documentation.
The Candidate will ensure compliance with style and format standards, correct usage of English, and overall structure and organization of material.
The Technical Writer should have experience developing, editing, and producing technical and graphic documentation for IT systems.

Education/experience:
Associate’s Degree with 5 years of specialized experience.
Bachelor’s/Master’s Degree with one-year experience.

MAJOR DUTIES & RESPONSIBILITIES:

Responsibilities

  • Work with internal teams to obtain an in-depth understanding of the products and services, and the documentation requirements.
  • Work alongside Cisco UC Architects and Senior VoIP, Video and Network Engineers to produce high-quality documentation that is appropriate for its intended end users.
  • Analyze existing and potential documentation, focusing on revising and standardizing content as needed.
  • Select appropriate medium for end users, such as manuals or online videos.
  • Create and maintain the information architecture.
  • Develop documents such as Configuration and Architecture Guides, End User Guides, Standard Operating Procedures (SOP’s), O&M Manuals, Process Flows, Project Schedules
  • Maintain a high level of professionalism with client, vendors and staff.

Required Skills:

  • BA, Associate’s Degree, or equivalent years in experience
  • Knowledge in Computer Science, Engineering, IT
  • Strong working knowledge of Microsoft Office, including Project and Visio
  • Working knowledge in Adobe Acrobat
  • Experience using Microsoft SharePoint
  • Excellent written, verbal and interpersonal skills
  • Strong organization skills
  • Must have a customer centric approach to completing tasks and meeting deadlines
  • Self-starter who performs tasks with minimal direction
  • Willing to learn new technologies

Desired Skills:

  • BA/Associate’s Degree in Journalism, English, or Communications
  • Working experience in Cisco Unified Communications technologies
  • Experience developing documents according to ISO standards
  • Experience responding to Requests for Information (RFI’s) and Requests for Proposals (RFP’s)
  • Familiar with Work Force Management procedures and workflow
  • Familiar with Design applications, such as Adobe Illustrator, Microsoft Publisher, Snag-It

Posted By

Juliann Cruikshank

Dice Id : mbank
Position Id : 2146913JAC
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