Technical Writer

Adobe, Analysis, Business Intelligence, CSS, Database, Data Warehouse, Developer, Development, HTML, JavaScript, Management, Materials, Mathematical, Microsoft Word, Programming, Project, Quality Assurance, Research, Scheduling, SQL, SQL Server, Supervision, Technical Writer, Video, Writer, XML
Full Time
Telecommuting not available Travel not required

Job Description

Since our founding in 1983, TMW Systems has become the nation's leading developer of enterprise software for transportation service companies and logistics operations. From our offices in seven cities across the US and Canada, we enhance vital supply chains in North America that connect manufacturing, raw material, agriculture, oil & energy, retail, wholesale, food & beverage, distribution businesses and mobile service providers with higher efficiency, greater visibility and improved responsiveness. Our expanding product range covers operations, dispatch, finance, business intelligence, process optimization, routing and scheduling, asset maintenance and a variety of cloud-based applications and services. We serve over 3,000 distinct customers in commercial and private transportation sectors, from trucking and distribution to 3PLs, construction fleets, municipal and waste management fleets, plus fuel & energy. Our most valued business asset continues to be our Associates--high-performing

professionals with exceptional capability, creativity and ingenuity. Our people demonstrate strong dedication to their own success and that of TMW Systems, Inc.

Our mission is to be the leading supplier of information technology to the trucking industry. We strive to supply software products and related services that provide enduring value to our clients. TMW Systems' primary asset is its Associates, an elite group of professionals with exceptional capability, creativity, and ingenuity. They have a strong dedication to their own success as well as to the success of the company.

Position Purpose

We are seeking a detail-oriented person with exceptional writing, research, and organizational ability who will working with product managers, software engineers, quality assurance analysts, trainers, and documentation staff to research, learn and document TMW's suite of applications. A thorough understanding of these applications is critical.

Our ideal candidate is a person who can write about highly technical subjects for various audiences. You must have the skills and experience to produce the following types of materials:

o Online help for Microsoft .NET applications and web applications

o Online web content for our educational website

o eLearning content for our online training course offerings

o User guides and installation guides

o Instructional videos

Position Accountabilities

o Work with the owners of technical knowledge to collect information that is relevant to end users for their successful configuration and operation of TMW's software products

o Use templates and documentation style guidelines effectively to develop documentation that has a consistent visual and structural approach

o Perform thorough research and analysis to develop mastery of TMW's products

o Participate in the build-out of our educational website by developing knowledge base articles/job aids, and researching industry and technical articles that can be incorporated into the website

o Work with trainers to develop high quality, well written presentations for use in our on-demand and virtual training courses

o Use Microsoft Word and online help tools (WebWorks ePublisher) to design, develop, build, and publish online help systems

o Script, record, and edit instructional videos

o Assist with internal and external communications and tracking for our website and training offerings

o Organize and present content in a manner that meets the needs of the intended audience, as well as the output required, i.e., online help/web content, hard copy, video

o Comply with quality standards for well organized, clear, accurate, and complete end user documentation and instructional materials

o Adhere to departmental requirements regarding project tracking and publication of end user documentation and course content

Minimum Requirements

o Bachelor's degree in Technical Communications, Instructional Design, Computer Science, or Education, or equivalent work experience

o 3+ years' experience in developing guides, online help, and educational materials for a software company

o Intermediate to advanced skill level with Microsoft Word, with a strong understanding of styles

o Experience with online help development tools

Required Competencies

o Excellent written, verbal, and organizational skills

o Attention to detail, particularly with completing processes and verifying functionality

o Experience developing online help and/or online documentation

o Ability to work well as part of a team

o Ability to deal with the challenges of a high-energy environment where there are frequent changes and additions to the software products TMW develops

o Ability to effectively present information to an internal department and/or large groups of employees

o Ability to handle multiple tasks, set priorities, schedule and meet deadlines, and take initiative to accomplish tasks with minimal supervision in complex situations

o Strong time management, research, and problem-solving capabilities


We are especially interested in candidates with one or more of the following:

o Background in the transportation industry

o Familiarity with any of the following:

o HTML, CSS, XML, JavaScript or similar web programming languages/tools

o Basic Microsoft SQL skills/ SQL Server Reporting Service (SSRS)

o Adobe Creative Cloud applications

o TechSmith Camtasia Studio

o Experience documenting APIs, including:

o Basic SQL database understanding - tables, columns, data types

o Understanding objects, methods, and properties

o Understanding the difference between a property and a parameter

o Experience using Visual Studio to look at code files to view the methods and recognize elements

o Understanding how to call methods and updatable properties

o Experience documenting data warehouse systems, including:

o Basic understanding of Extract Transform Load (ETL) process and star-schema model concepts

o Basic understanding of reporting, including visualization (charts and thematic maps)

o Basic understanding of mathematical/statistical functions and calculations

o Experience writing/troubleshooting batch programs

o Teaching/training experience in a corporate environment

Physical Requirements

o Constant and close visual work at desk or computer

o Constant sitting and working at desk

o Frequent verbal and written communication with team and other business associates by telephone, correspondence, or in person

TMW Systems is an equal opportunity employer M/F/D/V and does not discriminate on the basis of any legally protected status or characteristic.
Dice Id : 10166629
Position Id : 14025
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