The Technical Writer will be responsible for creating documentation as well as adhering to a continuous maintenance lifecycle for all documentation. A strong focus on quality and an understanding of how to write for and collaborate within a customer-service oriented environment is crucial to this role. Specifically the Technical Writer will participate as part of a VDI solution upgrade project to develop the technical documents needed to support system accreditation and the sustainment of the solution going forward. This will involve preparing documents to include but not limited to System Administration Guides, User Guides, System Configuration Guides, Contingency Plans, etc. Working closely with a VDI Support Engineer and a local support team, the technical writer will work to identify content material needed to develop the technical documents.
o Lead documentation efforts.
o Write, edit, and maintain a variety of technical user documentation such as System Administration Guides, User Guides, and Configuration Guides.
o Assemble documentation for a wide variety of audiences and ensure that documentation is compliant with contract guidelines.
o Collaborate with Tier 1, Tier 2, Tier 3, and management to understand target audiences and technical/knowledge needs.
o Analyze requirements of project to determine types of publications needed.
o Ensure accuracy and completeness of technical documentation.
o Support quality assurance efforts.
o Research and evaluate new documentation tools and methods.
o Excellent oral and written communication skills
o Ability to communicate written technical guidance in clear, concise and easy to digest language
o Ability to deliver quality documentation under tight deadlines
o The ability to effectively communicate technical matters to a non-technical audience
o Proven technical solution competency in the preferred in the following areas:
- Windows System Administration
- Citrix System Administration
- Server Virtualization
o Ability to work as a part of an integrated solution team
o Writing samples
o BA/BS in Journalism, English, Technical Communications, or related coursework
o Five or more years of writing experience with an emphasis on technical documentation
o One to three years of experience working within the information technology field
o SECRET Clearance
Candidates must have all required skills/experience to be considered.
Candidates must be a US Citizen.
Candidates need Secret Clearance
Apply for this job onlineApply
Email this job to a friendRefer
Share on your newsfeed
Category: Technical Writing