Technical support Engineer- Adtech/Advertisement

  • Xconic,
  • San Mateo, CA
customer support, client facing, technical support, linux, SQL
Full Time
Depends On Experience
Work from home not available Travel not required

Job Description

Your Mission:

-Act as a Single Point of Contact for all Customers/Partners (portfolio includes Publishers, Ad Networks, CDNs and trading desks) reporting issues or in need of technical assistance

-Provide support for customers via ticketing systems, e-mail, phone conferences and live remote sessions when needed

-Manage critical customer escalations and facilitate communication between customers and Client engineering teams

-Triage, diagnose, test, and replicate customer reported issues

-Help improve processes and tools

-Create and curate knowledge-base articles and documentation to help other support folks and customers help themselves

-Provide technical support to Client Business Teams

-Develop technical specialties (major directions being Cloud Technologies and Streaming Services) that pave the way to career growth

You Have:

-Passion and enthusiasm; willing to do whatever it takes to win

-Prior experience of customer-facing roles

-Complex problem-solving skills

-Familiarity with support procedures, ticketing systems and customer portals

- Ability in understanding systems architectures

-Experience with SQL, Linux OS and scripting, network troubleshooting (desirable but not mandatory)

- Experience with emerging audio/video streaming technologies (desirable but not mandatory)

- Ability to handle work in a fast-paced environment and to work with international teams.

- Open and flexible attitude to execute tasks at every level.


What’s in it for you:

- Casual & friendly working environment with opportunities to impact the company with your ideas and involvement

- Technology diversity

- Working in an international/multi-cultural team

- Smart people all around that want to aim for the sky, real technical challenges

- Bonus program for excellence and achievement

Posted By

Saritha Kilaru

3080 Olcott Street C-135 Santa Clara, CA

Dice Id : 10444937
Position Id : 741788
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