Technician Support Specialist - San Diego, CA

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UnitedHealth Group
Analyst, Customer Service, Database, Excel, Genetic, Help Desk, Microsoft Excel, Outlook, PC, Technician
Full Time, Full-time
Telecommuting not available Travel not required

Job Description

Energize your career with one of Healthcare's fastest growing companies. You dream of a great career with a great company - where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up. This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader. Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation and Performance. Become an expert on San Diego County's electronic health record in order to provide telephone and live support to internal and external customers. Support includes resolving of application questions while caller remains on the telephone, logging of calls, and follow up of unresolved issues. This staff person must have the ability to resolve at least 90% of all calls within one business day. Primary Responsibilities:Provide customer service support to both internal users and external customers on UBH applications / web pages and CCBH SoftwareThis support is provided directly, by telephone and through e - mail.Log systems related problems in Help Desk database, troubleshoot problems and resolve basic system problems for customers and end - users at differing experience levels.Coordinate system related communications with UBH Training Coordinator, UBH Data Analysts, County MH MIS, County MH Billing Unit and County QICoordinate with County MH MIS to resolve user account and system problemsWork as liaison between internal staff and Corporate ITMonitor Optum Public Sector Website content and connectivity, and coordinate all changes with webmasterProvide navigational and access support to internal and external customers using the Optum Public Sector Website

Required Qualifications:

High School Diploma / GED or higher
2+ years of experience with Microsoft Office Suite: Microsoft Excel for creating and analyzing monthly productivity reports, tables, spreadsheets and dashboards; Microsoft Outlook required for sending properly formatted mass correspondence and documents to and from end users
Ability to take a required, on - rotation cell phone to provide after hours support
Ability to navigate a PC for Web browsing purposes
2+ years of customer service experience
No user access restrictions for San Diego County's EHR system (CCBH / Anasazi)

Preferred Qualifications:

2+ years of demonstrated experience with user applications support OR 2+ years of experience using mental health computer applications including data entry and report submissions
Associates Degree or higher

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic
information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: IT support, IT analyst, San Diego, CA, EMR

Job Title: Technician Support Specialist - San Diego, CA
Shift: Day Job
Travel: No
Business: Optum Behavioral Health
Family: Technology
Telecommuter Position: No
Job Level: Individual Contributor
Overtime Status: Non-exempt
Posted Date: 12/18/2018
City: San Diego
State: CA
Country: United States
Department: Optum Behav Hlth Public Sector

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Company Information

We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 14 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.(SM) Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at
Dice Id : uhgbot
Position Id : 801280