Technology Product Owner- Human Resources (Oracle HCM)

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Navy Federal Credit Union
IT, Management, Software, Oracle, Computer, Security
Full Time

Job Description

Job Description


You have goals, dreams, hobbies and things you're passionate about.

What's Important to You Is Important to Us
We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen.

Don't take our word for it.
  • FORTUNE 100 Best Companies to Work For®
  • Computerworld® Best Places to Work in IT
  • FORTUNE® Best Workplaces for Millennials
  • Forbes® America's Best Employers


Basic Purpose

Responsible for the Stakeholder Management and Communications, Scope and Financials, Team Management, Technology and Delivery and Operations and Support across the Human Resources Technology Products.

To serve as provider and technology subject matter expert (SME) for Human Resources delivering service to the organization. To provide forward-looking, industry perspective and is responsible for the full technology product lifecycle process of the products including definition, execution, and governance. To develop and implement resource strategy for the respective products. The Human Resource Technology Product Owner will oversee products with high complexity of low to medium maturity (Service impact - medium to high breadth and depth). Operates with no supervision in a complex environment and serves as a mentor to other Product and Resource Managers. Provides in-depth market assessment of potential vendors and partners with Vendor Managers to prepare contracts with approved vendors.


Responsible for the Stakeholder Management and Communications, Scope and Financials, Team Management, Technology and Delivery and Operations and Support across Human Resources Technology Products

• Stakeholder Engagement and Communications:
o Manage stakeholder engagement throughout the entire product lifecycle
o Manage client engagements and service agreements
o Manage technology relationships with vendors and sets scope of vendor support
• Scope and Financials:
o Develops and owns definition of technical scope and capabilities, partnering with business owners, portfolio managers and architecture
o Responsible for planning product budget across both CapEx and OpEx
o Overall budget accountability
• Operations and Support:
o Manages product deployment and operations in conjunction with Operations
o Manages product risk and security in partnership with InfoSec, Risk and Compliance Teams
• Team Management:
o Establishes measurable team objectives and KPIs that are aligned with business and organizational goals
o Ensures staff has the resources and skills needs to support all work initiatives
o Coach and develop resources and oversees product delivery teams
• Technology and Delivery:
o Manages end to end delivery: Design, build, test and deploy product
o Responsible for delivering the product within the agreed timeline
• Develop and define clear core work definitions and roles and responsibilities, process flows and aligned to digital operating models; demonstrate the complete product life cycle and capabilities of each Product
• Leverage standard templates, tools and organizational strategy to define ISD services and ensure practices and processes are standardized and repeatable
• Guide and analyze benchmarking, trend analysis and other input to drive continuous improvement and elevate service performance
• Bring external perspective and ideas from relevant sources, keep current with technology trends, government/policy impacts and industry best practices
• Partner with Enterprise Architects to determine and define the technical architecture required to implement and support the Products
• Evaluates the performance and trends of assigned services to customers, including defined KPIs and SLAs and ensures service levels are achieved in line with SLAs and SLOs
• Develops workforce strategy and resource plan (skills, competencies, team size) supporting both on premise and cloud solutions for each service
• Ensure effective and efficient allocation of staff resources (supply) to service projects and initiatives (demand) by scoping out length and duration of projects
• Establish workforces by identifying the skills required to fulfill project portfolio needs and provide a steady availability of high quality resources
• Build organizational capability by strengthening and adding new capabilities, technical skills, and competencies, and eliminates low-value activity with view to long range goals
• Perform benchmarking and trend analysis to incorporate continuous improvement or defined enhancements into the Service(s) functions
• Partner with ISD Resource and Vendor Managers to ensure that the right resources (skills, competencies, team size) are available and obtainable
• Provide constructive and actionable feedback to resources, Resource Managers and Vendor Managers to ensure expected performance and satisfy service SLAs
• Ensures compliance with Navy Federal's ISD standards, practices and processes
• Performs supervisory/managerial duties:
• Ensure adequate/skilled staffing; select employees
• Establish performance goals and priorities
• Prepare, conduct and review performance appraisals
• Develop, mentor and counsel staff
• Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)
• Ensure section/branch goals and objectives align with division/department strategy
• Ensure efficiency of operations
• Leadership Level
• Perform other related duties as assigned


• Previous experience functioning as a Technology Product Owner for Human Resource SaaS solutions
• Experience transforming Human Resource systems from on-premise to SaaS offerings
• Ability to collaborate with business owners and design, own, and layout product roadmaps and vision for Human Resource systems aligned to business stated outcomes and continuous deliver measureable outcomes
• Expert knowledge and hands on experience with Cloud Computing and Software as a Service (SaaS)
• Experience leading delivery teams from traditional waterfall/hybrid delivery to more agile/hybrid delivery model
• Extensive experience in cloud native architectures and operating in a digital operating model leveraging CI/CD, APIs, Data Lakes, Containers, etc.
• Experience on one or more of the following: Oracle Cloud HCM solution
• Advanced knowledge of Agile frameworks (e.g., SAFE)
• Ability to explain complex technical concepts to technical and nontechnical leaders and staff
• Extensive experience in digital banking business transformation, strategy development, business model innovation, service design and architecture, operating model design and transformation planning
• Bachelor's Degree in Information Technology, Computer Science or other related field or equivalent combination of education and experience
• Experience in leading, guiding and coaching professional staff
• Experience in resource allocation and management
• Experience in managing personnel and information technology resources
• Advanced knowledge of Product Life Cycle
• Advanced verbal and written communication skills
• Advanced research, analytical, and problem solving skills
• Effective in producing desired results and achieving goals and objectives
• Experience in working with all levels of staff, management, stakeholders, vendors
• Effective skill presenting findings, conclusions, alternatives and information clearly and concisely
• Effective skill relationship building, negotiation and facilitation skills
• Desired - Knowledge of Oracle HCM
• Desired - Experience with agile delivery frameworks and Azure DevOps
• Desired - Advanced knowledge of banking/financial industry standards and practices

Hours: Monday - Friday, 8:00am - 4:30pm

820 Follin Lane, Vienna, VA 22180
5550 Heritage Oaks Drive, Pensacola, FL 32526
141 Security Drive, Winchester, VA 22602

Salary range: $106,800 - $184,400

As a COVID-19 safety measure, our employees must either provide proof of COVID-19 vaccination or follow additional safety protocols, including testing.

*Due to COVID-19 and social distancing, this position will be temporarily working from home with plans to return to campus at the desired location listed once Navy Federal is back to normal operations. The specific logistics for returning to campus will be determined at a future date by individual leadership*

Equal Employment Opportunity

Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability


Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position.

Bank Secrecy Act

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Company Information

What started as a small group of naval employees with similar goals in 1933 has grown to include officers and enlisted men and women of all branches of the military, veterans, DoD employees and their family members. Today, we're proud to continue to serve the unique needs of our 10 million member-owners.

What inspired our founders still drives us today—as we see it, our members are the mission.

Dice Id : 10117743
Position Id : 7074475
Originally Posted : 4 months ago

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