Technology Program Leader - Data Analytics & Reporting

  • PwC,
  • Tampa, FL
  • 1 hour ago
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PwC
Director, IT, Development, Computer, Systems, Analysis, Management, Architecture, Change Management, ISO
Full Time
Work from home not available Travel not required

Job Description

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You'll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth. Our Policy, Strategy, and Leadership - Practice Support team provides strategic oversight, manages operations, and develops policies for all aspects of PwC's Information Technology team.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Director, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Arrange appropriate assignments and experiences to support others' learning and development.
  • Seek out different ways to use current and relevant technological advances.
  • Analyse marketplace trends - economical, social, cultural, technological - to identify opportunities and create value propositions.
  • Deploy methods to keep up with, and stay ahead of, new developments and ideas.
  • Offer a global perspective in stakeholder discussions and when shaping solutions/recommendations.
  • Drive and take ownership for developing networks that help deliver what is best for stakeholders.
  • Proactively manage stakeholders to create positive outcomes for all parties.
  • Uphold the firm's code of ethics and business conduct.


The IT Programme Leader delivers IT global programmes and services in accordance with Global IT processes & governance for project and operational targets. Supports Business Programme Leaders in managing the solution life cycle with a team of Solution Architects, Business Analysts & Development resources and Service operations.

Job Requirements and Preferences :

Basic Qualifications :

Minimum Degree Required :
High School Diploma

Minimum Years of Experience :
8 year(s) of progressive roles leading IT transformation that include operations, policy, and business strategy.

Preferred Qualifications :

Degree Preferred :
Bachelor Degree

Preferred Fields of Study :
Information Technology, Computer Systems Analysis, Management Information Systems

Preferred Knowledge/Skills :

Demonstrates thought leader-level abilities with, and/or a proven record of success directing efforts in the following areas:
  • Delivering change management strategies and IT transformation initiatives along with considerable operational experience in applying these;
  • Working in a global organisation and an understanding of cross cultural communications issues;
  • Developing and managing an operating budget that supports agreed-upon goals and service levels;
  • Managing Service Level Agreements (SLAs) and the development of dashboard reporting, usage statistics, administrator actions and other service-relevant data;
  • Implementing the delivery or directing the delivery of work in the areas of Enterprise Architecture, PMO, Communications & Change Management and Portfolio and Investment Management; and,
  • Responding to staff questions/comments to Leadership and drive strategy.


Demonstrates thought leader-level abilities with, and/or a proven record of success directing efforts in the following areas:
  • Collaborating and influencing stakeholders to meet their specific business requirements;
  • Identifying business issues and liaise with relevant IT leaders to maintain alignment between the IT initiatives and the current and future direction of the firm;
  • Understanding Direct Account Management services for an assigned initiative, cluster or subset of territories on behalf of local or global IT to optimise customer service satisfaction levels;
  • Utilizing technical security operations and information security standards, such as the ISO 27001 information security standard;
  • Building effective relationships with key stakeholders including Territory Senior Partners, local IT leadership and other customers as appropriate;
  • Communicating agreed Service Level Agreements (SLAs) and conduct investigations or analysis on variations from expected performance levels;
  • Seeking opportunities for improvement within role, processes, team and the IT organisation as a whole continuously;
  • Driving continuous service improvements for the customer and end user experiences, influencing others internally and externally through both direct and indirect reports;
  • Displaying customer focus background with commercial awareness and strategic thinking capability; and,
  • Providing high levels of customer service to IT users in a large organisation.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.


Company Information

Having a career at PwC means you are part of a powerful network. You will have access to many rich and varied opportunities, top talent and professionals, experiences that complement your interests, and the flexibility to build a career path that matches the way you want to live. Start your search today. PwC is the fifth-largest privately held business in the US and the largest global network of professional services firms in the world, PwC offers a wide range of Assurance, Advisory and Tax services to many of the largest and most prestigious companies from around the world. The staff of PwC have access to unparalleled knowledge, learning, and technical resources around the world. Begin searching for experienced careers today.
Dice Id : 10104943
Position Id : 903728
Originally Posted : 2 months ago

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