Technology Services Manager

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First American Title
Manager, IT, Management, Supervision
Full Time

Job Description

Company Summary

Join a team that puts its People First! As a member of First American's family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for six consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit

Job Summary

Technology Services Manager

Job Description

We are seeking an experience across the board managing technology and people in an enterprise framework. We need a s enior leader with experience in Cloud and Premise based IT systems from the front line to the back office to support our Home Warranty systems. Exposure to managing Production Support, Infrastructure, AWS & DevOps is preferred. Experienced leadership in vendor management, technology fulfillment, provisioning and end user services are necessary as you will be managing a team that works across the whole IT stack.

Essential Functions

Manage the team who is focused on supporting all technology for the division from the desktop to the cloud.

Play key role in leading your team to re-architect our technology using AWS cloud technologies.

Responsible in cloud migration from on-prem to AWS.

Manage and maintain systems to InfoSec requirements. Manage compliancy and audit requirements including PCI and Sox responses.

Manage helpdesk functions as they relate to your team in support of the Home Warranty division.

Works with senior level management to ensure plans align with business strategies and budgetary requirements.

Facilitates work between functional groups.

Plans and oversees tactical activities between groups, facilitating problem resolution and communication.

Participates in critical day to day issues and resolution of complex issues.

Required to perform duties outside of normal work hours based on business needs.

Technical Qualifications

Proven experience in leading a team of system engineers and architects through complex projects including cloud re-architecting. Specific skills with networking, infosec planning and AWS/Azure cloud architecture desired.

Leadership Qualifications

Strong leadership skills in leading the teams to support enterprise applications

Successful track record of managing operations; and designing, developing and managing the execution of projects in area of expertise.

Ability to develop and implement processes to ensure compliance and quality.

Ability to establish and maintain effective working relationships within and between departments.

Strategic Management: Ability to communicate the function's vision and the department's direction, and set aligned goals for team. Provides resources and implements systems to measure results.

Supervision Received or Extended

Manages a team of technical team members (generally skilled, exempt employees).
Authorizes projects, approves designs and cost estimates for projects, sets priorities, provides input to and administers budgets, and participates in long-range planning.


Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals.

Work is reviewed in terms of meeting product, project, or operational objectives, schedules, and budgets.

Knowledge and Skills/Technology Used

Demonstrated successful track record of design, development, and completion of projects in area of functional expertise.

Demonstrated success of establishing, leading, and maintaining effective working relationships up to an executive level.


First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Company Information

People First. Since 1889, First American has held an unwavering belief in its people. By actively supporting their careers and overall wellbeing, our employees inspire and enable our success. For us, People First is more than a tagline or campaign slogan. It is the very essence of our employee experience— representing both a proud legacy and a guiding light.

Dice Id : 10114109
Position Id : R024771
Originally Posted : 2 months ago

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