Technology Support Analyst - Boston

company banner
Deloitte
IT, Security, Applications, PC, C, Windows, Laptop, MCSE, Audio, Video
Full Time

Job Description

Are you passionate about technology and interested in joining a community of collaborative colleagues who respectfully and courageously seek to challenge the status quo? If so, read on to learn more about an exciting opportunity with Deloitte's Information Technology Services (ITS). We are curious and life-long learners focused on technology and innovation.

Work you'll do

As a member of the Technology Support Services team, you will be responsible for maintaining end-user relationships at all levels of the organization. You will provide technical support to Deloitte's mobile workforce locally, at client engagement sites, or other locations as required.

This role will allow you to demonstrate your extraordinary customer service and technical support skills to solve problems with laptops, printers, software, and mobile devices. You will also have the opportunity to showcase your presentation skills through the delivery of training related programs to the user community.

Responsibilities:
  • Perform hardware and software configuration, maintenance, upgrades and troubleshooting of laptops, mobile devices and printers.
  • Engage with vendors to coordinate hardware repairs for laptops, mobile devices and printers.
  • Maintain accurate inventory of all IT assets.
  • Provide one-on-one and group training for peers and customers, including onboarding of new hires.
  • Participate in after hours support program on rotating basis.

The team

Information Technology Services (ITS) helps power Deloitte's success. ITS drives Deloitte, which serves many of the world's largest, most respected organizations. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence.

The ~2,500 professionals in ITS deliver services including:
  • Security, risk & compliance
  • Technology support
  • Infrastructure
  • Applications
  • Relationship management
  • Strategy
  • Deployment
  • PMO
  • Financials
  • Communications
Technology Support Services
The Technology Support Services (TSS) team is ITS's first line of contact with personnel. Providing walk-up support, asset management, PC compliance, and mobile devices support, TSS provides hands-on support to Deloitte employees.
Qualifications
  • Bachelor's Degree in a related IT field or 2+ years of equivalent work experience providing client facing technical support configuring, installing, fixing and repairing laptop hardware/software and mobile device technologies.
  • Experienced in providing end user support with all levels in the organization including C-Suite leaders.
  • Technical knowledge of computer hardware/software including laptops, printers and smartphone technology along with MS Windows and MAC OS, MSOffice 365 products and other cloud-based technologies.
  • General understanding of technology and infrastructure including networking concepts, unified communications, hardware components and cybersecurity.
  • Ability to provide after-hours support on a rotational basis with occasional travel required to offices in local geography.
  • Ability to work overtime, including nights and weekends as needed.
  • Knowledge of desktop security and compliance applications.
  • Ability to lift up to 50 pounds.
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Preferred:
  • Experience providing technology support in a professional services environment similar in size and scope to Deloitte.
  • Ability to apply strong problem-solving skills to identify, diagnose and implement appropriate resolution, both in-person and virtually using remote control tools such as GoToAssist and MSRA.
  • Experienced technology professional with extraordinary customer service and strong written and verbal communication skills to promote ITS services and deliver premier user experience.
  • Strong knowledge of IT security concepts and social engineering threats.
  • Ability to build rapport and cultivate strong business relationships
  • General knowledge of scripting languages (AutoIT, VBscript, C#, PowerShell, etc.) preferred.
  • Advanced knowledge of ServiceNow incident tracking system.
  • Dell, HP & Mac Laptop repair certification.
  • A+, MCSE, Windows 10, ITIL, ACMT certifications.
  • Prior experience in providing services to remote sites a plus.
  • Experience supporting Audio/Video conferencing equipment and telephony equipment. (Polycom, Skype For Business).


EA_ExpHire

EA_ITS_ExpHire


Company Information

Deloitte provides industry-leading audit, consulting, tax and advisory services to many of the world’s most admired brands, including nearly 90% of the Fortune 500® and more than 7,000 private companies. Our people come together for the greater good and work across the industry sectors that drive and shape today’s marketplace—delivering measurable and lasting results that help reinforce public trust in our capital markets, inspire clients to see challenges as opportunities to transform and thrive, and help lead the way toward a stronger economy and a healthier society. Deloitte is proud to be part of the largest global professional services network serving our clients in the markets that are most important to them. Now celebrating 175 years of service, our network of member firms spans more than 150 countries and territories. Learn how Deloitte’s more than 330,000 people worldwide connect for impact on our website.

Dice Id : 10106525
Position Id : 62977
Originally Posted : 3 months ago

Similar Positions at Deloitte

Technology Support Analyst-Rosslyn
  • Rosslyn, VA
  • 1 day ago
On Site Technology Support-Gilbert
  • Gilbert, AZ
  • 1 day ago
Tier 1 Federal SOC Analyst
  • Phoenix, AZ
  • 1 day ago
Data Protection, Senior Analyst
  • Birmingham, AL
  • 1 day ago