Telecom Manager

Avaya, IVR, Dialer, CTI Interfaces
Full Time
Work from home not available Travel not required

Job Description

Position Requirements


  • 5-7 years of progressively responsible experience in the design and installation of information systems and hardware, including operating systems, telephony platforms and Cisco centric network infrastructure, at least three of which were at a supervisory level.
  • Understanding of High Availability and Disaster Recovery requirements and solutions.
  • Extensive knowledge of voice or data communications technology normally attained through a minimum of five years in communications assignments, including three years in project management assignments necessary.
  • Has ability to manage multiple tasks simultaneously.
  • Must possess strong problem solving techniques and resolution skills.
  • Excellent communication and documentation skills.
  • Ability to make knowledgeable decisions.
  • Strong work ethic and organized work habits.
  • Ability to interface well with business and vendors.
  • Call Center and IVR experience, IVR voicexml knowledge is preferable.
  • Dialer experience in a call center environment,
  • Experience with CTI interfaces and data exchange in a call center environment.
  • Knowledge and skills for installing and managing inside plant wiring and integration of both IP and TDM equipment.
  • Strong understanding of Avaya VoIP technologies and solutions, experience migrating TDM to VoIP considered as plus.
  • Voice communication engineering experience including TDM, VOIP, SIP, H3.23, QOS, Encryption, and Trunk Signaling.
  • Data network engineering including data center network design, routing and routed protocols, MPLS, SBC and SIP technologies
  • Experience evaluating and designing dial plans, coverage paths, DTC call paths, Automated Routing Service, COS, Vector logic etc.
  • Foster company success through a professional appearance, being courteous to customers & vendors, and by having a positive attitude.
  • Experience with integration of voice systems and peripherals including CTI, AES, TSAPI, IVR and PDS systems.


Posted By

Michael Beardslee

Position Id : 458442
Originally Posted : 1 year ago
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