Text Analytics Expert - Mid to Sr. Level

company banner
Interactive Business Systems
Analysis, Analyst, Analytical Skills, Architecture, Business Analyst, Business Requirements, Consulting, Data Analysis, Data Modeling, Excel, Manager, Management, Microsoft Excel, Microsoft Word, Modeling, PowerPoint, Project, Supervision, Validation
C2H Independent, Contract Independent, Contract W2, Contract Corp-To-Corp, C2H W2, C2H Corp-To-Corp
Work from home not available Travel not required

Job Description



Job Description



Text Analytics Expert / BA (Mid - Sr. Level)

12 Months Contract

Washington DC


# of positions: 2




The purpose of the Text Analytics Expert is to help uncover and analyze client members and 50+ consumers' pain points and delights, along with their wants and needs in order to help the organization identify and improve consumer experiences.


This is a mid to senior level analyst position with the expectation that the contractor will work as an independent contributor on projects, owning the relationship with business units and programs; thinking of innovative/creative ways to support business units VOC needs and sharing more valuable and actionable insights with them. The person must work with minimal supervision to produce and share final, high-quality, insights that support the VOC Insights team vision.


The primary responsibility of the Text Analytics Expert is to build models, analyze unstructured data collected from multiple feedback sources including voice, email, surveys, online communities and social media, then translate them into actionable insights that drive consumer experience improvements and help build consumer satisfaction and loyalty at Client Ultimately, you are the backbone of the CX function as it all starts with the Voice of the Consumer.


Additional responsibilities of the role include working with external vendors to ensure that system maintenance is taking place by tracking the completion of tasks and checking end results for accuracy.


Excellent analytical skills and communication skills required. 3-5 yrs of experience.


The position will report to the Manager, VOC Insights (Client Experience Team) and will be charged with:




1. Data Modeling Strategies. Work with the business unit relationship manager for the experience team and the stakeholder to develop a data modeling strategy creating the architecture of how data are categorized for the purposes of reporting and listening' to the voice of our consumers. This includes working with stakeholders, defining and documenting the stakeholder's requirements, and the building and maintenance of the categorization models using team best practices.

2. Insights Reporting. The position will utilize the Clarabridge text analytics platform to conduct text, sentiment, and root cause analyses to answer business questions and produce data-driven stories that reveal key insights into consumer experience. It will also provide internal business partners with accurate and pertinent consumer insights and dashboards that enhance and guide effective decision making.


3. Monitoring System Maintenance Tasks. Work with external partners to ensure key maintenance tasks are completed on time and correctly.

Responsibilities


To succeed in this role you will need to be self-motivated, pro-active, dynamic, flexible, and able to prioritize tasks in order to meet internal deadlines. A curiosity to dig in / roll up your sleeves and eagerness to learn more are additional keys to success.


Key responsibilities include:


Communicate and collaborate with groups internal to Clientx and the greater organization


Ensure adherence to project schedules and deliverable timelines


Build and maintain categorization models


Ensure data integrity and accuracy


Conduct categorization and sentiment audit analysis


Conduct data analysis and interpretation


Develop insights reports that tell a story in alignment with stakeholders goals and requests, as well as narrative dashboards


Incorporate advanced analytics into customer insights and properly package business insights and findings for consumption (communicating insights verbally and visually)


Clearly and succinctly communicate the findings and insights with proper verification and validation techniques


Identify early warning signals and opportunistic approaches from insights gathered


Monitor system related maintenance tasks and check for accuracy and completion

Desired Education and Experience




Bachelor's degree in Statistics, Analytics, Economics, Data Science or related discipline preferred


Preferred experience with text analytics tools (Clarabridge, Sprinklr, MaritzCX, Medallia, or similar text analytics/NLP software)


Experience analyzing voice of the customer findings to identify actions that improve customer experience


3+ years of relevant work experience, business consultant and/or management consulting experience preferred


3+ years of analytic experience; experience with predictive modeling Ability to identify and tell a story using data


Advanced proficiency with MS Excel and PowerPoint


Ability to manage multiple tasks simultaneously within a continually changing environment


Excellent problem solving skills and ability to navigate challenging situations


Ability to work with vague concepts and be able to break down into tangible work, action items, and next steps


Strong written, analytical and verbal communication skills


Ability to learn quickly and willingness to help out wherever needed





Skill/Role



Level



Years



Preference




Analytical skills




Guru




0.0




Required




Attention to Detail




Guru




0.0




Required




Communication




Guru




0.0




Required




Ability to Multi-task




Guru




0.0




Required




Use Cases




Intermediate




0.0




Required




Analysis




Guru




0.0




Required




Microsoft Word




Intermediate




0.0




Required




Business Analyst




Intermediate




0.0




Required




Microsoft Excel




Guru




0.0




Required




Business Requirements




Guru




0.0




Required




Work Independently




Guru




0.0




Required




Interested candidates should send a resume to the attention of Amrita Baliga at Interactive Business Systems ( abaliga@ibs.com )




IBS offers a competitive salary and comprehensive benefits package to all employees. Referral and sign-on bonuses may also be available.



About IBS: IBS, Interactive Business Systems, Inc., is an IT solutions and staffing company known for achieving business objectives and bottom-line results through the smart architecting, implementation and management of technology. In three decades of developing the technology applications, tools, environments and teams that foster top business performance, we have become an industry-leading IT services provider.






Company Information

For over 35 years, our business model has been based on developing strong relationships with both our clients and our consultants. Armed with knowledge and vision, IBS works with IT decision makers to identify just the right IT staffing or solutions-based consulting services that get the job done right the first time.
Dice Id : cxibscgo
Position Id : J3R685655SCS9YLSRF2

Similar Positions at Interactive Business Systems

BI Data Reporting Analyst
  • Chicago, IL
  • 2 days ago
Data Warehouse Analyst I
  • Madison, WI
  • 2 days ago
RPG Programmer
  • Pleasant Prairie, WI
  • 2 days ago
RPG Developer
  • Watertown, WI
  • 2 days ago
Enterprise Security Architect (GRC)
  • Menomonee Falls, WI
  • 2 days ago
PIM Solutions Architect
  • Sturtevant, WI
  • 2 days ago
Senior Data Integration Developer
  • Rolling Meadows, IL
  • 2 days ago
Sr. System Administrator
  • Milwaukee, WI
  • 2 days ago