Tier 1 - Technical Support Engineer

company banner
Kforce Technology Staffing
Contract W2, Temp
Competitive

Job Description

RESPONSIBILITIES:
Kforce has a client in Washington, DC that is seeking a Tier 1 Technical Support Engineer.

Responsibilities:
* Technical Support Engineer will provide local, regional, and global support for Relativity, Nuix Discover and other hosted applications
* Respond promptly and professionally to customer issues received via helpdesk ticketing system, email and telephone
* Research, resolve and respond to a variety of customer inquiries
* Technical Support Engineer will engage appropriate resources to resolve and provide timely updates to customers
* Fully document each customer issue and resolution
* Assist FTI customers with onsite and remote implementation of FTI products, including also, configuration and testing
* Develop and document enterprise architecture specifications for FTI product deployments
* Technical Support Engineer will regularly suggest system and process improvements

REQUIREMENTS:
* The Technical Support Engineer must have a BS or BA degree in related field or commensurate work experience
* 5+ years of computer helpdesk or relevant IT experience
* 2+ years of hosted application or litigation support experience

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.


Company Information

Kforce is a professional staffing and solutions firm specializing in the technology areas of application development, project management, business analysis, enterprise data management and infrastructure for commercial and government organizations. Kforce has been matching job seekers and employers since 1962. We are committed to having a meaningful impact on all the lives we serve and offer exciting job opportunities across the United States. Kforce specializes in providing strategic partnership in the areas of Technology and Finance & Accounting. Our staffing specialists work to understand your career goals and offer career advice in order to help you become a more marketable technology professional. Your success is our mission. Gain meaningful connections with your skills and our network.
Dice Id : kforcecx
Position Id : ITAQG1976274
Originally Posted : 1 month ago

Similar Positions at Kforce Technology Staffing

Senior Operations Support Engineer
  • Reston, VA
  • 16 hours ago
Technical Support Engineer - Office365
  • Columbus, OH
  • 16 hours ago
Remote Windows Technical Support Engineer
  • Columbus, OH
  • 16 hours ago
Windows Technical Support Engineer
  • Columbus, OH
  • 16 hours ago
Technical Support Engineer - Cloud
  • Columbus, OH
  • 16 hours ago
Service Desk Tier 1
  • Fenton, MO
  • 16 hours ago
Remote Tier 1 Azure Service Desk
  • Jacksonville, FL
  • 16 hours ago
Technical Help Desk 1
  • Charlotte, NC
  • 16 hours ago
JWICS Network Engineer (Western Range)
  • Arlington, VA
  • 16 hours ago
Technical Help Desk 1
  • Charlotte, NC
  • 16 hours ago