Tier 2 Service Desk Analyst

  • CBTS,
  • Hudson, OH
  • 1 week ago
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Active Directory, Command-line interface, Desktop, Configuration, Hyper-V, Laptop, Hardware, Group policy, Microsoft Windows, Microsoft Servers, Microsoft Exchange, Tier 2
Full Time
$18 - $25
Work from home available Travel not required

Job Description

CBTS is searching for experienced Tier 2 Service Desk technicians.  Candidates should have advance knowledge working with Windows 10 Operating System, networking, active directly, O365 (Exchange, MS Teams, Skype) or Webex skills are required.





  • Laptop/desktop workstation installation, configuration, troubleshooting and repair
  • Audiovisual equipment installation, configuration, troubleshooting and repair
  • Peripheral device installation, configuration, troubleshooting and repair
  • Inventory management and asset control


  • Wired network device installation, configuration, troubleshooting and repair
  • Wireless network device installation, configuration, troubleshooting and repair
  • Network service management
  • Must know how to troubleshoot network issues through Windows 10 CLI
  • Monitor and respond to performance and security events


  • Utilize MS SCCM to Deploy, configure and Support of Windows 10 Operating Systems
  • Install and provision software applications
  • Manage client malware and security software tools
  • Experience Supporting O365 (Exchange, Office, Teams, Skype, etc.) issues
  • Manage access control and permissions through MS Active Directory and Group Policy
  • Troubleshoot OS and application software issues

Workflow management and organizational processes

  • Open, manage, and close trouble tickets
  • Software purchasing and license management
  • Research issue resolution/coordinate external vendors
  • Create and update documentation of configuration and issue resolution cases, processes, and procedures


Additional Skills that are a Plus:

  • SCOM
  • PowerShell
  • Azure/Azure AD
  • Hyper-V/VMware
  • MS Server 2016/2019


Experience and Educational Requirement

  • Minimum of 2-3 years of experience working within an enterprise environment
  • Preferred Certifications: A+, MCSA, Network+ MCP
  • Provides mentoring on technical issues, process, and procedures to end users and the custom

Cincinnati Bell Technology Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws.



Company Information

Wherever the journey takes your enterprise, CBTS has you covered. Whether your challenge is developing a cloud strategy, assessing security vulnerabilities, or developing an interactive experience for your customers, you need a partner that understands your strategic goals as well as your technology requirements. That partner is CBTS. From consulting to implementation to ongoing optimization, we combine deep technology experience with the expertise of professionals who bring a personal approach to all things cloud and beyond.

Dice Id : 10119424
Position Id : 6964420
Originally Posted : 1 month ago