Overview
On Site
Depends on Experience
Full Time
Skills
Windows
Job Details
Tier I/II Technical Support Specialist
Monmouth, Maine
Direct hire/Permanent
Start Date: ASAP
- Associate degree in Information Systems or 5+ years of hands-on experience in IT Support
- The ideal candidate would have experience supporting Windows 10/11, Windows server, Active Directory, IBM iSeries, Phone systems, Networking, Wireless APs, and Firewalls.
- Experience managing an IBM iSeries highly preferred
- Experience with RMM tools and remote desktop technologies
- Experience managing network equipment such as switches, firewalls, and wireless access points.
- Strong knowledge of Windows Server, Microsoft 365, server virtualization, and networking fundamentals
- Perform routine maintenance, patching, backups, and monitoring using company approved software
- Onboard/offboard users, devices and services
- Configure and manage switches, firewalls, and wireless access points
- Install and configure all required software
- Maintain detailed records of hardware and software, including repairs, configurations, and inventory
- Diagnose and resolve hardware and software problems, including computer, printer, and network issues
- Managing data backups and disaster recovery
- Monitoring servers, network equipment, and other critical systems to ensure optimal performance and availability.
- Tracking and maintaining an inventory of IT equipment and software licenses.
- Excellent communication, organizational, and problem-solving skills
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