Tier I Help Desk Technician

Information Technology, Top Secret Clearance, Written Communication, Technical, Help Desk Support, CCNA, Customer Service, Troubleshooting, Security Clearance, English Speaking
Full Time
Depends on Experience
Work from home not available Travel not required

Job Description

GDIT seeks a Tier I Help Desk Technician. ***Only applicants with a Secret (SSBI) Clearance need apply***


  • HDI Support Center Analyst (HDISCA)
  • DoD 8140 IAT Level II certification (Security+, CYSA+, CCNA Security)
  • Some college or equivalent experience; technical coursework
  • Prior experience providing technical support in a business environment.
  • Excellent oral and written communications skills with customers and peers; tactful and effective customer communications.
  • Strong team player
  • Ability and willingness to evaluate and learn new technologies and apply them effectively.

Special Position Requirements

  • United States citizenship
  • Must have active Secret (SSBI)
  • Ability to speak and communicate fluently in English language

If you are looking for a new and exciting career to boost your technical skills and you enjoy helping others, GDIT is hiring Help Desk Analysts for the Defense Information Systems Agency (DISA) Global Service Center (GSC) in Bossier City, LA.  We offer the chance to support the world’s largest Department of Defense service desk and help support the mission and people that keep us safe.  In this job you will provide enterprise-level IT capabilities and services to the nation’s warfighters, national-level leaders, and mission and coalition partners. 

We are seeking candidates committed to high quality performance by providing courteous and accurate technical information and support in a timely, efficient and professional manner.  This position performs activities associated with support of computer systems in mission critical response operations environment.

Responsibilities include:

  • Providing IT support to all customers
  • Receiving customer IT queries by multiple methods (phone, self-service, etc.)
  • Providing the necessary information in the ticket in the event the ticket is passed to another solver group
  • Triage and troubleshooting tickets submitted
  • Providing desktop software application assistance and installation
  • Resolving trouble tickets while interacting with the user, First Call resolution (FCR) or escalate to other support entities
  • Remotely accessing the end-users desktop to provide support
  • Providing customers with status of the ticket and serve as primary
  • Giving guidance to customers to resolve their issue and prevent recurrences of the issue to the best extend possible
  • Providing expert technical support to customers having varying levels of computing skills
  • Providing detailed diagnostic summary for the next tier level support
  • Writing comprehensive diagnostic details in tickets after troubleshooting and triage activities

GDIT (General Dynamics Information Technology) is the premier provider of high-tech IT solutions to the government IT market. We deliver cost-effective, next-generation IT solutions and services to the Department of Defense, the intelligence community and federal civilian agencies as they modernize their information systems.

We are a company of over 40,000 smart, talented individuals who are committed to a stronger and better future for America through next-generation thinking and meaningful results.

Delivering Next Generation IT Solutions
We deliver a broad range of innovative, next-generation IT solutions and professional services to help our customers modernize their legacy systems, protect their networks and assets, and improve the effectiveness and efficiency of mission-critical functions for our warfighters and our citizens.

Committed to Our Country and Communities
Whether we're helping our U.S. government customers meet their mission and operational challenges or working to address critical needs within our local communities, we bring the same level of passion and commitment, developing solutions that meet or exceed the challenge.

Join Us
As an employee, you get to be part of a best performing team supporting our nation's most critical missions. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.

Dice Id : 90833617
Position Id : GDIT37617
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