Tier I Helpdesk Specialist

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Kforce Technology Staffing
Contract W2, Temp
Work from home not available Travel not required

Job Description

Kforce has a client in search of a Tier I Helpdesk Specialist in Beltsville, MD.

Duties and Responsibilities:
* Answer Help Desk phones and provide Tier I support to users on a variety of issues
* Responds to telephone calls, email and personnel requests for technical support
* Log and prioritize calls and provide reports as required on Service Level Agreements (SLAs)
* Documents, tracks, and monitors the problem to ensure a timely resolution
* Possess strong customer service and communications skills
* Analyze, evaluate, and test software and hardware problems
* Handle heavy call volume

* High School diploma with 2-4 years of related experience
* Security+, A+ or Network+ certification
* Experience using Microsoft Office tools
* Windows Operating Systems
* Strong customer service and strong communication skills (both written and verbal)
* Excellent interpersonal skills, especially ability to listen and understand what is being described
* Working knowledge of Remedy ticket system; creating, updating and closing tickets
* Experience with computer terms and customer service operations

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Posted By

Corporate Headquarters

Company Information

Kforce is a professional staffing and solutions firm specializing in the technology areas of application development, project management, business analysis, enterprise data management and infrastructure for commercial and government organizations. Kforce has been matching job seekers and employers since 1962. We are committed to having a meaningful impact on all the lives we serve and offer exciting job opportunities across the United States. Kforce specializes in providing strategic partnership in the areas of Technology and Finance & Accounting. Our staffing specialists work to understand your career goals and offer career advice in order to help you become a more marketable technology professional. Your success is our mission. Gain meaningful connections with your skills and our network.
Dice Id : kforcecx
Position Id : ITAQG1868970
Originally Posted : 2 months ago

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