Tier I IT Support Technician

Technician, IT, Help Desk, Security, ISO, Software, Development, Systems, Management, Project, Audio, Performance
Full Time

Job Description

Tier I Helpdesk Technician

LinTech is looking for a Tier I Helpdesk Technician to provide services to support The Department of Defense Office of Inspector General

Position Location

Alexandria, VA

Job Description:

The Technician shall provide phone and on-site support for headquarters personnel and phone/remote desktop support for the field offices. Support will cover a wide range of desktop hardware and software, common IT services, and specific applications on the Unclassified (NIPRNet) and Classified (SIPRNet) networks. Provide trouble call resolution in a knowledgeable, friendly and professional manner.

Responsibilities:


  • Meet established service level metrics for call response, technical support, and customer service.


  • Input trouble calls into the OIG ticket tracking system. Ensure all relevant information is gathered and documented.


  • Resolve trouble calls; in person at the help desk, over phone, and/or through email.


  • Analyze and resolve trouble tickets utilizing tools such as remote desktop.


  • Escalate trouble tickets when required by service desk processes to Tier II, Tier III, or appropriate team/individual.


  • Provide follow-up service to end-users to ensure that service provided by the Help Desk has addressed their needs in a timely and efficient manner.


  • Assign Trusted Agents (TA's) responsible for issuing alternate tokens to HQ personnel when required.


  • Fully document call resolution and ensure all notes are maintained in the ticket tracking system and Knowledge Base articles are published when applicable.


  • Maintain existing and when required create new SOPs in support of this objective for common Help Desk processes and activities.



QUALIFICATIONS


  • Interim Secret or DoD Secret Clearance


  • Minimum A+ Certification, Security+ Certification ideal


  • Work from home temporarily due to COVID19 pandemic


  • Must be able to come onsite 1 to 2 times every 2 weeks.


  • (local candidates ONLY)



Federal Requirements:
This Federal Contract requires all individuals be US Citizens and Fully COVID-19 Vaccinated at time of employment.


Company Description

LinTech Global is an award-winning, ISO 9001:2008 certified and GSA contract holder providing diversified Information Technology services to both Civilian and Defense agencies. Services include Software Development, Systems Integration, Data Management, Project Management, Operations & Maintenance, Cyber Security, and Training and Audio/Visual (AV) Solutions. LinTech has received a number of recognitions, including rankings on "Top 50 Companies to Watch", Washington Technology's Annual "FAST 50", and Inc. 500's List of "Fastest Growing Private Companies". The LinTech Global team is comprised of individuals who are dedicated to the success and sustainability of our customers and their missions. Our combination of technical expertise, big business experience, and small business agility allows us to promptly provide our customers with exceptional IT and engineering solutions.

Benefits

Our robust benefits package includes: Paid Time Off, Paid Holidays, Company-paid Life/AD&D, Short Term and Long Term Disability, Health Insurance with Company Contribution, 401k Plan with Company Match; up to 5%, opportunity for Employee Referral Bonus, opportunity for annual Performance Bonus and much more!

EEO Statement

LinTech Global, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.

http://lintechglobal.com/wp-content/uploads/2017/09/poster_screen_reader_optimized.pdf
Dice Id : 10293745
Position Id : 658
Originally Posted : 5 months ago
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