- provides information technology (IT), information assurance (IA), and visual communication services to government and commercial customers worldwide - is hiring a full-time Tier II Technician with TS/SCI
at its King of Prussia, PA
Founded in 1987, IMG is a leading small business that exemplifies competence, integrity and follow-through. We consistently provide customer focused professional services, which ensures our company is recognized for continually exceeding expectations. We believe that at the core of our success stand our people. Our people have provided professional services in the Information Technology field for our customers with a commitment to customer satisfaction for over 30 years.ResponsibilitiesJob Description:
Support the Intelligence community in providing technical support for the customer's LAN and WAN across the enterprise.
- The Tier 2 network field technician will support the installation and maintenance of the client's LAN/WAN devices.
- Respond to and resolve incident tickets.
- Implement standard network change requests.
- Provide support to Tier 3 network engineers for incident management and projects (site surveys, coordinate and install new equipment).
- Coordinate network operations, maintenance, repairs, or upgrades.
- Perform configuration management functions such as update topology drawings, ensure asset management records are accurate, inventory.
- Layer 1 and Layer 2 network experience.
- Knowledge of TCP/IP and OSI model.
- Working knowledge of layer 2 switching concepts.
- Working knowledge of basic routing fundamentals.
- Working knowledge of Layer 3 protocols such as OSPF, BGP, VRRP.
- Working knowledge of Service Now or similar ITSM products.
TS/SCI prior to considerationAdditional Requirements to be obtained:
CI polygraph is required upon startingBaseline Certification:
Must meet DoD 8570 IAT Level 2 certification requirements.Education/Years of Experience:
Candidate must have 7 years of experience that can be a combination of work history and education. This equates to a Doctorate and 0 years of experience OR Masters and 1 years, Bachelors and 3 years, Associates and 5 years or HS and 7 years.IMG COMPANY BENEFITS
Information Management Group, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
- Health, dental, vision, and life insurance
- Short term and long term disability insurance
- 401(k) with generous company match
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
- 20 days of personal leave plus paid federal holidays
- Professional development and training assistance