Trade Desk Support Manager

Trade Desk Support Manager
Full Time
Depends on Experience
Travel not required

Job Description

***We are unable to sponsor for this permanent full-time role***

***Position is bonus eligible***

Prestigious Global Trading Company is currently seeking a Trade Desk Support Manager. Candidate will be responsible for managing the operations team, which consists of both L1 and L2 support personnel. This role requires hands-on management and support of the team in all aspects of electronic trading.

Responsibilities:

  • Lead the operations team and guide in day-to-day activities.
  • Develop and implement procedures for operations team to follow
  • Proactively monitor and follow up on ticket/call flow.
  • Mentor team members for an effective and timely ticket resolution.
  • Build and monitor metrics to constantly evaluate team performance.
  • Be hands-on in identifying and resolving production issues.

Qualifications:

  • Previous experience in the trading industry
  • Experience with price feed handlers/fix interfaces.
  • Strong working knowledge of UNIX environment/Unix commands.
  • Strong scripting skills (Unix shell and python).
  • Basic database knowledge (Sybase, MySQL).
  • Windows desktop support experience
  • Basic networking knowledge

Preferred Skills:

  • Prior experience in managing operations/dev ops teams.
  • Experience using Jira/Grafana/InfluxDB/Icinga.
  • Linux desktop support experience
  • Network troubleshooting and analysis experience
  • Strong communication skills.
  • Attention to detail in problem solving.
  • Ability to work under pressure within a dynamic trading environment.
  • Ability to work independently and collaboratively within a team.
Dice Id : napil006
Position Id : CJ-TradMan
Originally Posted : 4 months ago
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