Trade Floor Desktop Support Engineer

Technical support, Microsoft Windows Azure, Telephony, Amazon Web Services, Windows PowerShell, Microsoft Outlook, VMware vSphere, Microsoft Windows Server 2012, Active Directory, Routers, Microsoft Exchange, Switches, VoIP, Palo Alto
Full Time
Depends on Experience
Work from home not available Travel not required

Job Description

IT Support Engineer Responsibilities:

  • Serve as the first point of contact for customers needing technical assistance
  • Manage trouble calls via ticket system, telephone, and desk side visits to ensure courteous, timely, and effective resolution of end user issues
  • Perform hands-on fixes at the desktop level workstation, & laptop hardware and software troubleshooting
  • Install and upgrading software, installing hardware and configuring systems and applications such as MS Office, Outlook, Skype for Business, One Drive, softphones, printer, scanner, bio metric, data encryption, VPNWIFI configuration, and firmware updates for deskside equipment such as Cisco & Avaya phones
  • Install and manage Spyware/Malware tools
  • Install and support Market Data Feeds, Bloomberg, Thomson Reuters, ICE, Fidessa, Redi+, Fidessa and Global Relay
  • Provide network support and troubleshooting for both wireless and wired configurations
  • Manage Active Directory at the Organization Unit level
  • Support VMware Horizon View, VSphere, and VMware/NSX
  • Troubleshoot Cisco/Avaya VoIP telephony

Trade Support IT Analyst Job Requirements:

  • Minimum 6+ years of general IT Support with extensive customer-facing experience
  • Experience with incident management/ticketing system like ServiceNow
  • Proficient in current protocols, operating systems and standards including Windows 7, 8, 10, 10 Windows Server 2012, Exchange 2013
  • Microsoft Office 2016 and 365 in a managed desktop environment
  • Experience with System Center Configuration Manager and managed software/OS deployment
  • Experienced with Active Directory / DHCP / DNS / Group Policy
  • Experience with monitoring/logging tools like Splunk/Azure Log monitoring
  • Experience with enterprise cloud infrastructure like AWS/Azure
  • Expertise in troubleshooting, resolving and supporting desktops, laptops, applications, hard phones and WIFI devices
  • Knowledge of networking technologies like Palo Alto Network next-generation firewalls, Cisco IPCC Express, Cisco routers and switches.
  • Experience SAN Storage solutions & Virtualization technologies
  • Ability to thrive in a fast-paced environment and work effectively under pressure
  • Experience providing ongoing support to C-suite executives
  • Experience with PowerShell scripting
  • Experience working in a similar role at a brokerage firm, private equity, hedge fund, asset management firm, investment bank, or top law firms
  • High school degree required; college degree strongly preferred

Preferred Desktop Support Engineer:

  • Demonstrated ability to succeed within a company
  • Has extensive trade floor support experience and market data products
  • Has CISSP, MCSA, MCSE or MOS certifications

Posted By

Shana Heron

1460 Broadway - 12th Floor New York, NY, 10036

Dice Id : 10180559
Position Id : 5857
Originally Posted : 2 months ago
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