Trading Application Support Analyst

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Judge Group, Inc.
Application, Analyst, Management, Development, Project, Testing, IT, CFD, SQL, VBA, Python, Analytical
Full Time

Job Description

Location: Boston, MA
Salary: 120-140K
Description: Our client is currently seeking a Trading Application Support Analyst to join their growing team in their new Boston office. This is a full time role that is open to local candidates only.

This job will have the following responsibilities:
  • Issue Management
  • Prioritize issue resolution based on business risk.
  • Devise and develop solutions appropriate to the urgency of the problem. Develop permanent solutions at every opportunity.
  • Own issues reported to you from notification to closure. This is particularly applicable for issues where you have a limited contribution to make to the solution.
  • Ensure that users are provided with updates on calls at intervals appropriate to the severity of the problem and relevant details regarding solutions are recorded (e.g. in ServiceNow). Provide timescales where appropriate.
  • Assess issues in person when possible and where appropriate.
  • Ensure any issue that has the potential for the company to incur financial or reputational loss is escalated to your manager. Small Scale Development.
  • Adopt a structured approach to your development tasks that is appropriate to the complexity of the solution. This is important because of the constant interruptions you are likely to experience during your work. If you are in any doubt as to what constitutes appropriate structure, obtain agreement from your manager beforehand. Further Support and Project involvement
  • Identify and engage with projects. This will ensure the final delivery is acceptable to the support team and we have sufficient knowledge and handover to deal with BAU queries.
  • Testing is an integral part to larger projects and we are sometimes required to carry out testing to validate results and ensure timeframes are met.
  • Identify improvements to standard processes and procedures. Seek to champion causes that you feel strongly about.
  • Adherence to all company policies and procedures. This includes all HR or risk requirements and the various IT procedures, including change management, release and code reviews.

Qualifications & Requirements:
  • Proven track record supporting OMS/bespoke investment applications.
  • Proven track record of providing support in a fast-paced, user-facing role.
  • Strong experience supporting fixed income products, including OTC Derivatives (All bonds, MBS, Converts, credit / rates derivs, GIC, CFD, etc).
  • Good SQL skills. Ability to debug SQL scripts is required, and any experience with creating or amending Stored Procedures and other SQL objects is strongly preferred.
  • Experience with CADIS and Control-M is advantageous (training provided).
  • Development languages (VBA, Python) and BI experience (Tableau) are advantageous but not essential.


Required Personal Qualities:
  • Analytical thinking
  • Uses a systematic approach to a complex problem or situation, approaches it from different angles.
  • Can understand advice given from technical specialists and assess the impact in relation to actual requirements.
  • Is able to work with incomplete information and to determine dependencies and constraints, likely to be of a highly technical nature.
  • Understands the conflicting and changing business requirements and factors these into planning.
  • Takes ownership of problems.
  • Takes action ahead of time, anticipating what is needed.
  • Actively seeks out the knowledge to perform their role and improve in line with objectives.
  • Able to communicate key issues and their importance to the business.
  • Can adapt approach according to the situation and audience.
  • Builds relationships with relevant areas across the whole organization.
  • Responds or acts calmly even under difficult or distressing conditions such as interpersonal conflict or major disruptions to plans.

Contact: cbatista@judge.com

This job and many more are available through The Judge Group. Find us on the web at www.judge.com


Company Information

The Judge Group, celebrating its 50th anniversary, is a leading professional services firm specializing in talent, technology, and learning solutions. We consult, staff, train, and solve. Through our work we make people and organizations better. Our services are successfully delivered through a network of more than 30 offices in the United States, Canada, and India. The Judge Group serves more than 50 of the Fortune 100 and is responsible for over 9,000 professionals on assignment annually across a wide range of industries.

Dice Id : cxjudgpa
Position Id : 748735
Originally Posted : 1 month ago

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